The Elephant Shack — Restaurant in Oʻahu

The owner of this restaurant replied to my review saying that cooking my food meant that I owe them a gratuity. These people are scammers who don’t understand the difference between the front of the house, and the back of the house who steal from their customers by adding on ghost charges. THIEF. How dare they. I am disgusted. They should be collecting money for Maui not stealing from their customers. Karma never forgets though🤙🏽 Automatic 10% gratuity when we order from a computer? Than you have the audacity to prompt us for our own choice of tip that does not adjust the original tip, but adds to that 10%??? You think you deserve the same amount of grat that are server who spends an hour+ serving a table • when you give no direct service at all? Literally, you don’t even hand us our chopsticks, we grab them ourselves. $20 for average pad Thai is something I can live with but literally, knowingly charging me for something I didn’t receive? Well, that’s fraud honey. Chicken dry as...

I'm giving this a five star review because of the quality and taste of the food!!! It was remarkable! I'm originally from Sydney so I've had incredible Thai food all of my life. These tastes were ON POINT! I had the Basil shrimp, but I also tried the pad thai, green curry and pad se ew. All were incredible. I should have tried the Pad kee moa as that is my favorite dish.

Pieces of feedback however - your prices are pretty dang high - to get a "large" basil shrimp it cost me over $20 and it was mostly rice... there were say 6-7 pieces of shrimp? The rest was beans and basil which was cooked and seasoned phenomenally, however if I'm paying that much I'd hope to have a bit more shrimp. In addition, the wait and service could have been SO much better. Honestly, if I was rating just the service it'd easily be two or even one stars. So hopefully there's improvement there. I'll be coming back for the food - but if the service is terrible again may be...

If possible, I would highly recommend you avoid this place. Absurdly unkind and terrible service because the rude and intimidating appears-to-be owner/chef will say, "go away" when you ask a question. I ordered three dishes that cost 16 dollars each, which sums up to 48 dollars, but at the order kiosk, it came out to be over 55 dollars. So I asked what other extra charge is in-between because even with 4.71% state tax, it should be around 50 dollars. When I asked this question, the guy said the following: "just go. Go away!" I asked, "what's the matter?" He said, "because your question annoys me" and then kept insulting people. I must have asked a pretty valid question. This place has been ripping off naive customers with hidden charges (above 15%).

Further, foods are very greasy, contributing to high LDL cholesterols that cause heart attacks and stroke. I hope you save your hard-earned money or at least don't deal with this...