Panda Express — Restaurant in O’Fallon

I’d like to make one thing very clear. The food at Panda Express is great and this chain is certainly no different. However, if it takes almost 20 min to get a take out for food that SHOULD already be made (and thats their whole business model by the way), then it doesn’t matter if the food is good. The overall experience becomes a pretty poor. It’s as though the worker don’t want to work. There’s only one ‘cook’ who ONLY makes meals that are finished when someone asks for it. Now this mentality would make sense in non-peak hours, but it doesn’t make sense when you do this during 6-8pm when most usually show up. There’s ALWAYS a line in the drive through and it is a result of, quite frankly, lazy employees. Lastly, when we finally get the meal there is no incentive to fill it up. I really hope the store manager reads this manager cause you need...

I used to go to this location religiously because of the friendly staff, but the past 3 times have been nothing but disappointment and tears for my wallet. Two women in particular were very cold and rude towards me in the drive thru and gave me a stank attitude when asking for extra sauces. I come home to realize that my plate of what was supposed to be chow mein, orange chicken and teriyaki chicken had a toddler sized portion of chow mein and 3 pieces of orange chicken and a large heaping pile of FATTY teriyaki chicken. Not only did she forget my teriyaki sauce and had me sitting at the drive thru window for 10 minutes just to ask for my sauce but I was also charged wrong. The cream cheese rangoons were also nearly raw and not fried and cold when I received it. Very unhappy with this location and the change of staff. Won’t be...

Normal drive through experience. How ever I requested a plate with chicken teriyaki and orange chicken with noodles. Idk what kind of miscommunication happened here but they literally forgot the other side. Never have I ever had this happen. I should've been charged a bowl. I discovered this when I was making my way back to Jefferson city after visiting family and this is my go to. I pulled over to a road side park to eat and to my displeasure I found I was missing one of the major players to my meal. I really shouldn't have to check my meal everytime but I will do so going forward. Food was good and in flavor....