Panera Bread — Restaurant in O’Fallon

Service is okay. Sometimes this location is understaffed so orders may take a little longer to get out during busy hours. It's a smaller location made for mobile pickup orders instead of the usual dine-in cafe that everyone is familiar with so they don't have the usual white plates. Some people may find it inconvenient but they need to know that this location added on its dine-in service and drive-thru service. One thing that needs to be worked on is making sure orders are correct and include everything. Managers there are absolutely wonderful and are willing to accommodate for any inconveniences. This is a newer location so people need to be more patient with the staff. I think this location can have great potential in the future with a few...

I’m extremely disappointed in my experience at this Panera location. For $16, I expected a quality meal, but what I got felt more like a slapdash hospital cafeteria setup. My soup was served cold and separated, and instead of being presented with a proper plate, I was handed a bare hospital-style tray. The bread bowl? Completely disassembled, as if I was expected to construct my own meal.

For a restaurant that prides itself on quality and comfort, this was anything but. Panera is expensive for what it is, and at the very least, the food and presentation should reflect that price. Save your money and go somewhere else. If I wasn’t absolutely starving the soup would’ve gone in the trash. I pray I don’t have food...

This location is 2 for 2 on messing up my order. The first instance on June 19 they put the wrong type of peppers on my salad and disregarded my customizations. I know mistakes happen so I ate it anyway and didn't want to make a big deal about it. However, today June 24, they AGAIN messed up my salad. They added additional ingredients that weren't included with the salad. Genuinely looked like they made up their own recipe. The only reason i am giving 2 stars instead of 1 is because they did remake the salad. However, the location needs to learn their recipes and learn to read orders correctly. 2 mistakes within 5 days.. i really hope this location...