Popeyes Louisiana Kitchen — Restaurant in O'Fallon

Parked outside and walked in. Upon walking in, said hi to the cashier. She just stares at me. I then glance at my wife and back at the cashier waiting for any kind of speech. Nothing. Cashier just looks like she is extremely annoyed a customer walked in. I proceed to order. The only speech I get is a ‘what drink’ after finishing ordering. I look over at the fountain drinks station to be told ‘those don’t work’. Ok - so I order a sprite. Get told the total, so pay with credit card. No thank you, your order will be ready soon, nothing. I get a table to sit down and the floors in this establishment are absolutely dirty. Not like a few crumbs dirty but like not deep cleaned in weeks dirty. Pictures attached to this review show the floors. Food takes about 10 minutes while we wait then cashier calls out our order. I walk up to the register to get the food (any other fast food place McDonald’s chick fil a etc bring the food to your table) and take it back to my table to sit down and eat. I got the chicken sandwich combo and an extra chicken sandwich. Total fries in the bag was like 12 fries. Fries were cold (not sure why they were cold we ate in and aren’t they under a heat lamp?) Sandwich bun was ice cold. Chicken was hot though. No napkins in the bag. Walk up to the counter to look for napkins near the drink area or anywhere - none at all. Ask cashier for napkins and ketchup (why weren’t napkins in bag if you don’t put them on the counter.) and cashier again looks so annoyed that I as a customer am there. My wife and I finish eating and leave. Some thoughts for whoever runs this franchise: lord Jesus you need to clean house in this place. It is disgustingly dirty inside - zero customer service rude employees - and lousy cold food. Don’t take my word for it Mr franchise owner - send a secret shopper in. Surprised you let this place get...

I went through the drive-thru of Popeyes, got to the window and paid. Then I was asked to pull around and wait for my order. A guy comes out with a bag of food to the car parked next to me asking if it was their food, I rolled my window down and let him know that I was in line before that person so it's probably mine. Indeed it was however I was shorted a mashed potato and gravy after showing the man my receipt. The employee then tells me to go back through the drive-thru to get my other mashed potatoes and gravy. I asked him can't you just go in and get it and bring it to me because I already went through the drive-thru once. He then tells me again to go back through the drive-thru. I did not want to go back to drive through there was two cars already in line and I already waited once, so I parked my car and went in to get the other mashed potatoes and gravy. The girl working at the counter handed me a bag that contained a small mashed potatoes and gravy and I told her I paid for two larges. I think that's real messed up of your employee to tell me I need to go back through the drive-thru to get my other mashed potatoes and gravy that they forgot to put in the bag instead of just bringing me one. And the man had attitude on top of that. He's a slim, dark complected man about 6 ft tall. I am describing him to you because as the owner you may want to have a talk with your employees and how customer service should be. Because if that was my store I would want people to do their job right and not tell the customers what they should be doing with an attitude on top of that. If they don't like their job they shouldn't be working there. And don't respond back to me talking about I hope you have a better experience the next time because I will never spend my money at your...

“Popeyes? More like Nope-eyes.”

If you’re looking for the fast food equivalent of a horror movie, look no further than this Popeyes. Walking in, I was greeted not by the welcoming aroma of fried chicken, but by a scene so chaotic it felt like the restaurant had been abandoned and left to fend for itself. The floors? Sticky and grimy enough to make you question if you’d stepped onto a glue trap. The chairs? Broken, just like my dreams of a decent meal. Oh, and forget about a soda—machine didn’t work. No napkins, either. I guess we were expected to wipe our hands on our pants.

The register worker didn’t even bother with a “hello.” Instead, she stared at us like we’d interrupted her very important day of… whatever it is she was doing. You know that feeling when you try to be polite and you just get absolutely nothing back? Yeah, that was her vibe.

We ordered to eat in (huge mistake) and waited a solid 10 minutes for food that tasted like it had been waiting longer than we had. A cold bun, limp, sad fries that might as well have come out of a time machine from yesterday, and all of it served with the enthusiasm of a DMV clerk on a Monday morning. Fries in parchment paper? What is this, a chicken-themed craft fair? Count the amount of fries we received with the combo…

And if the food wasn’t bad enough, the employees decided to put on a live performance of “Who Can Yell the Loudest?” Loud arguing filled the air as we sat there, staring at our tragic tray of disappointment.

Honestly, we left faster than we came in. If you’re considering visiting this location, do yourself a favor: keep driving. You’ll save yourself the headache and probably your appetite. 0/10—would...