Giordano's Restaurant, Inc — Restaurant in Oak Bluffs

(Update) They have switched to a new POS machine, that prints out the dinner items, for the final bill. Today, while I record my old bill, I found out, on Aug 17, 2022, that a new European server switched our bill for 2, with someone else's bill for 5 persons who sat next to us.

When we asked for our bill first, it was correct, and, I handed over my credit card, then, the server must have pulled up 5 persons' bill and I was totally off-guard, but caught the error as the wrong bill I paid for showed their items we did not consume. Lucky us we took pictures of our food as a habit. I suggest people should be extra careful not to get duped by the servers in case it is intentional.

*Still, the family owners and the manager are excellent to us. And, I unfortunately will have to bring this up to their attention in case it is a trick they are not aware of.

Patrons must be careful with the final bill, always make sure it is the same as the 1st bill, and, a few waiting staff who showed bickering, manipulating the situation and said blunt things.

We still understand this issue and some others are because they have changing staff issue throughout the busy summer in their busy operation.

We have dined 3 times for the past 2 weeks here. The new staff have shown Great hospitality toward the summer 2018. The food is good but the sauces are slightly sweet.

The best is the casual atmosphere looking out at the sunset at the prime location of OB. Since it is not the full summer yet, they closes at 9 pm or sometimes 9: 30 pm - for the 3rd visit, we felt overstayed and a little rushed when it was in fact from 8:25-9:15 pm last time for 2 appetizers and 2 pasta mains. An advanced head up should have been given.

Good, casual menu for big families, and their prices are fair, too....

We had lunch there on the Labor Day weekend. Something funky happened. I think, this place is running a little tourist scam. When I received the check, it looked all fine, meaning that the food prices matched the menu prices. I provided my CC and started waiting for receipt so that I could tip and sign. Well, after a good 10-min wait, either part of the scam or because of a busy day, I got a modified receipt to sign. I first thought that maybe they added gratuity. But a second and a careful look revealed that they added a $30 item on my bill. I told the waiter that something is off and we didn’t have this dish. And this receipt is different from the first one I saw. He acted like it was an accident. He panicked a little. He said he can fix it but the manager demanded to use the card again. They even hassled a little to void the transaction. Like, they asked to use the card again running the correct charge and canceling the old one.

I told the manager that if I see a voided receipt, then I can give my card. But I don’t understand why he has to use my card again without giving me the void receipt of the false transaction. Anyways, he voided the old one after charging the correct amount.

My guess is that when a customer receives the check the amount is correct. When it goes to the cashier, they void that check, generate another transaction with an extra item and assuming people will forget the original amount and will still tip and sign. Please like my comment, or reply if this happened...

Terrible customer service. The website states they are open until 11pm. We walked in at 8:45pm on Saturday night, and were greeted by a snarky employee who told us they were no longer seating tables !? Our only option was take out. There were at least 6-8 tables still seated and some who hadn't even ordered yet. I pointed this out and we were told (in a very rude tone), that there was a staffing shortage, so there was nothing they could do about it, (we found this interesting considering we counted about 10 employees in the front of the house, not including the owner & kitchen staff. We placed an order to go for 1 pizza and a soda. A waitress started breaking down the soda fountain before I was served - so I asked for my drink and she seemed irritated. They screwed up our order and it took forever to get everything right. We got several excuses from the owner who seemed totally disconnected . Meanwhile he was passing out beer to the staff. There were still tables seated when we left (obviously we could have been served there, they were just too lazy and inconsiderate to be inconvenienced by us. On the way out I stopped in the ladies room to find no toilet paper or paper towels. I mentioned this to another employee who didn't seem the least bit interested, rolled her eyes and said oh well, it's been a busy night. Totally shameful all...