Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Oak Creek

You can never go wrong with a Papa Murphy’s pizza which is why the review receives 3 stars- customer service 1 star!! The last few orders at this location have been worse than the last. The most recent tops the cake and will end our journey ordering in Oak Creek which sucks because the pizza is great and location very convenient however the service gets worse each time. We put an online order for 21in pizza and mini pizza, shortly after order placed I received a phone call, attempted to call back three times with no answer. Drove to store to investigate further, when entering there were four young employees closing down the store at 5:30 pm on a Friday. The music was blaring which made it clear why they didn’t pick up at my three failed attempts to connect. I was told that they had no dough to make a mini pizza or 21 in and left with a blank stare by the employee. No suggestions or recommendations. No dough…as you can imagine I was pretty surprised -it is a pizza joint and still an hour n half till closing time-what do you mean you have no dough left. I requested to make a pizza with what dough size they had left. The employee didn’t offer to issue a refund to accommodate the order change. As I waited I watched 5 customers come in, receive poor customer service and turned away with no explanation to closing early, just we aren’t taking orders anymore. As I was leaving , disappointed with my experience I watched a woman walk in to pick up her online order. She was left puzzled when it wasn’t on the pick up order section, she asked a staff member where her pizza was. His response “I don’t know” and walked away. I didn’t stay to see how it turned out but apparently customer service is not high on the priority list for this location anymore. What a...

I went to this location and ordered a FAMILY(16”) stuffed Chicago style pizza with bacon and paid $27. After I got home with my pizza I noticed it looked kind of small, so I measured it and it came out to 14”. This is the second time this has happened at this specific location. I tried calling them for 2 days as I live about 40 minutes from this location and no answer. After the 3rd day of calling they finally answer and they told me the 14” pizza is in fact a family size. I’ve been getting pizza from Papa Murphy’s for a long time at other locations that are now closed down, I always order the same pizza and it’s always been 16”. I tried to tell them this and they hung up on me. I called them back and asked to speak to the manager and they were making it seem like the phone was breaking up saying the manager isn’t available at this time. They continued to tell me that the 14” is a family size, which I know for a fact it is not. I have a photo of the pizza still wrapped up with a tape measure on top of it showing it’s 14”, I also have the receipt in the photo showing that I ordered a family size. All I wanted was either a partial refund or maybe money off on our next order from there, but after this experience I’m not sure if I want to even go back. No wonder there’s so many Papa Murphy locations going out of...

Tried to order pizza in store at 3:00pm on12/31/23. Apparently, this store doesn’t like serving people in person, because they had signs on their door, “not taking orders.” Not knowing what the hell that might mean for a place whose entire business is based on taking orders, I went in to ask what that means. Several kids were busy making pizzas and just shook their heads no. Another older man walked out from the back and in an extremely aggravated tone, stated, “we’re not taking any orders.” Let’s face it, papa Murphy’s is a fine pizza for what it is, but it ain’t like it’s the greatest pizza ever made. So, basically why the hell would anyone go there to get an ok pizza that I have to cook myself only to be talked at like I’m inconveniencing them by patronizing their business? Long story short, based on this and many previous reviews over the last year, the owner needs to take a closer look at who’s running the place and find people that care. As for me, I won’t be going to this location any time soon. I’d rather eat a frozen Totino’s pizza. That should tell you everything you need to know about their...