QDOBA Mexican Eats — Restaurant in Oak Creek

Date of Visit: 01/18/2025, 10:55 AM Location: QDOBA-8750 South Howell Ave Oak Creek.

I’ve been a loyal customer at this location for nearly five years and have always enjoyed great service and friendly staff. However, today’s experience left me disappointed.

While ordering my usual bowls for my wife and 7-year-old daughter, I noticed the portion of chicken in the kids’ bowl seemed smaller than usual. I politely requested a little more and offered to pay extra if necessary. A supervisor or manager at the register intervened, instructing the staff to add only a minimal amount. When I requested again, offering to pay for the additional portion, only a single small piece of chicken was added.

The staff appeared hesitant to act under her supervision, which created an uncomfortable atmosphere. Similarly, when I asked for extra rice in my own bowl, the portion was noticeably smaller than what I’ve consistently received in the past. My wife had a similar experience a few days ago, noting the portions were inconsistent when the same supervisor was on duty.

When I went to the register to pay, I felt the supervisor’s attitude was unprofessional, as she seemed to mutter something under her breath. While I understand there may be policies around portions and extra charges, the tone and demeanor of the supervisor reflected poor customer service.

I also sympathize with the staff, who seemed to be under stress while working in her presence. It’s disappointing to see an otherwise excellent team appear restricted by poor leadership.

I hope QDOBA management addresses this issue to ensure a better experience for customers and a supportive work environment for their...

First time visitor. The very first employee on the line didn’t speak a word of English. ZERO English. Not a single word. She even said Hola to me not Hello! When I had a question another employee had to step in and said English isn’t her first language. That same employee had to step in with the two previous orders as well so the line ended up getting super long because the woman doing the translating was doing two jobs, actually 3 when you count the translating. English isn’t my first language either but I learned! She couldn’t even help me with my rice selection! She should not be working there! This isn’t south Florida, Texas or CA. It’s Oak Creek WI! Ugh…then when I got home with my order the nachos bowl was put into the bag incorrectly so it all went to one side and into the lid so when I took off the lid it became a huge mess on my dining table. And it was so watery on the bottom…WATERY…totally unappetizing and completely gross to look at. I got nauseas looking at it. The jalapeños were BROWN in the middle…dark brown. Not fresh or spicy probably because they were so old. The chips were all broken into tiny little pieces and way over salted. I ended up throwing the entire order out. What a waste of money. I will never go to a Qdoba again. First and last time! Disgusting and gross food. Terrible and unacceptable...

Not many positive things to say about this place. The employees are awesome and very kind but one of the shift managers Megan is extremely rude to people and charges for the most ridiculous things. Shes often rude to my kids when they go there by themselves and has been rude to me and my wife as well, she lies about stopping doing water cups but then gives it to other people. To further add, she’s extremely rude and inpatient with the younger staff and causes a negative work environment for the staff and the customers. The tables inside are often dirty and full of food, they don’t clean it and service can be extremely slow as they prioritize making online orders first instead of helping the customer in front of them. Not to mention the fact that when you order online, they often give the most minuscule amount of food. Me and my family like coming to this place but these things make it a negative experience and I hope Qdoba acts upon this feedback and teaches Megan some basic customer service skills along with treating her...