Dairy Queen Grill & Chill — Restaurant in Oak Creek

We went threw the drive threw comunication was terrible! The lady had to get A coworker when I told her I had Coupon for .50 off the blizzard she asked me if something was wrong with the last blizzard that we would get a fryer one I told her 4xs it was a coupon. For .50 of. Then when I get to the window. They charged me double of what I paid for a dipped cone from last week. I was just trying to get clearification. Of what happen. And one of the employees. Told me Gas prices went up,food prices went up! He was very loud and crasp! Then he said we cant hold up the line, pay or get out! I just had pulled up. Then a big heavy red head screamed at the top of her lungs! For everyone to hear even inside of pick in save. Im not going to argue with you. Pay or get out!!!!! I asked g or head quarters number she said she was the owner.... Like WOW. Nut job For the owner! She should not own anything and it shows in her staff. They were extreamly out of line and unprofessinal. Especially for the store owner. Also last summer this Dairy queen messed up my blizzard order. And refused to stand by the policy that was that they advertise. Also the s I called owner screamed dont come back, and slammed the door in my face. I had a six yr old in my back seat that saw this. And I was suppriesd never expeariance such bad coustomer service! If head quarters allowed this kind of behavior to customers shame on you this Dq should be closed or find proper people to run the joint.I am one when I see positive I let a maneger know and suggest a raise. But I cant say anything like this. In the summer on Sundays Ive waited an hour in line. They couldn't take a second t I be paitent to answer a question or help me the mini blizzard was for a child. I though it was less exp then 3 dollars and change for a mini blizzard. This franchise seriously needs...

This place is constantly horrible. Decide against my better judgment to go to this DQ again because my son wanted a chocolate cone. Only had 2 cars in front of us. I took us 30 mins to finally get our cones and they were wrong when I saw mine was wrong I was like fine what ever then they got to my sons and it wasn't even a cone it was something else. So then when I decided to say something they were like well we read the order back to you. And I was like what 30 minutes ago. Plus I know for a fact they did not. So I just said whatever told them there service was horrible took what ever they had made for me and left. Felt bad for the 6 cars waiting behind me. Not to mention I totally saw them try to hand some of are cones to the people in front of us and they were like no we didn't order that and they have like no lobby inside so all they mainly ha e is the drive thru. In short please avoid this DQ it is not worth your...

Apparently, Lisa, the "owner," doesn't like feedback. Before she could listen that I wanted to provide feedback about two of my last orders having issues, she accused me of wanting free coupons. She stated, "they would be out of business if they provided coupons to everyone with order issues!" She then slammed the phone on me. I called back, and she picked up and slammed the phone again. I did not want or ask for a coupon. I wanted the operational problem resolved so that we can continue to go to the local Dairy Queen. I will not be returning because if the "owner" Lisa cannot listen to feedback, they clearly cannot operate as they should, and I would not trust anything from this establishment. Unfortunately, in Oak Creek, WI, will have to find another Dairy Queen because I would say this one is NOT safe.

Lisa, if you hate customers so much, then why are you in management, much less owner...