Baskin-Robbins — Restaurant in Oak Park

I cannot stress enough that you should avoid this location for any advanced order. 2 times now they have failed to have our order ready. This time we ordered online and paid for a customized $28.00 PolarPizza to pick up Thursday at 10:00am. I showed up at quarter to 11 and gave them my name and order number and their response was that they "...didn't have that order..." and that was it. When I pressed them and showed the screen shot of the order, order number, date/ time and location they again said they "...never received it..." and again, just sort of stood there and looked at me. After some back and forth and talking amongst themselves, I again asked someone what the situation was and they came back and said they now had the order and would make it while I waited. I was almost positive it would be a problem, but I was pressed for time, and it was for a birthday later that day so I waited. After a few minutes someone approached me and asked if they could see the order on my phone again so they would know what to make so, clearly, they still did not have that order or did anything to retrieve it. After a couple more minutes he walked back over and handed me the item and walked away. I was very disappointed that not ONE of the people working even offered any kind of apology. Technical issues aside, you have a customer standing there with confirmation of a PAID order with a clear pick-up time and location. There is no doubt you failed that customer. Why not offer a simple apology? To round it out, as soon as I got home i stuck it in the freezer, and when my wife got home that night to take a look at it, as expected it had melted because they poured hot fudge on top of the ice cream. As you can see from the picture it was a total mess and, on a side note, I later found out that it had leaked and got ice cream and fudge on my floor mat. Needless to say, my wife drove back to the location, returned it and asked for a refund which came with an offer to exchange for some other completely different kind they had in the freezer pre-made. She declined, asked for a refund again and then... finally got an apology. It was only after she got back home that we remembered a couple years ago this same store didn’t have the order when we arrived to pick up an ice cream pie we had ordered for our sons birthday party. We were wiser then, I guess because we asked for the refund immediately that time. In summary, this location is not well connected to the larger network or does not obtain orders properly but either way is completely uninterested in valuing their customer. I’d suggest you use a different location if you want Baskin...

Last week I ordered ice cream at the drive thru. When I got to the window to pay, the cashier who also scooped my ice cream was found with the tip of his thumb in his mouth. I was disgusted and drove off, leaving the food there. I went again tonight, I see the same man outside of the restaurant stuffing trash in the dumpster. The drive thru screen was down so it appeared that I had to order at the window. By the time I got to the window to place my order, I see the same man at the register prepared to take my order. I asked if he was just outside throwing trash away, he confirmed. I asked him did he wash his hands. He told me that he used hand sanitizer. I could tell that he was about to prepared my food as well as ring me up with filthy hands as he had done a week prior. I had to pull off again, this time without ordering. What is not clear about hand sanitation to this establishment? I can only imagine what goes on while no one's watching. Ugh! I have to report this to the...

Awful, racist employee. On a Tuesday night, I tried to enter the store and one of the workers instructed me to use the drive through in a rude tone. Less than a minute later, he unlocked the door for a group of white women. I assumed it was a misunderstanding and went to the drive through as instructed. He yelled "wait!" and didn't return for 10 minutes. I felt unsafe and uncomfortable so I left the drive through. On the way out, I noticed that I was the only car in line and the only customer besides the women inside. This man was clearly racist against African Americans and he gives Baskins Robins a bad name. I will never visit this...