Little Caesars Pizza — Restaurant in Oak Park

After placing an order for 2 orders of Crazy Bread and Sauce and 2 orders of wings at the drive-thru, I was instructed to park in Spot #3 and wait. However, what was supposed Hot & Ready turned into a frustrating 20-minute wait in my car.

In an attempt to expedite the process or receive some form of communication, I entered the store. Shockingly, I encountered a complete absence of customer service. No one greeted me upon entering, and despite my attempts to get assistance from the workers in the back, I continued to be ignored. I was further disappointed when a manager passed by multiple times without acknowledging the situation or our presence. What was even more frustrating was that I could clearly see wings and crazy bread ready in the warmers.

After an additional 15 minutes without any progress or communication, a staff member finally emerged from the back with food for another customer who had also been waiting. I took the opportunity to inform him of my extended wait, expecting an apology or some form of remorse. However, he simply asked for my order details and handed it to me without expressing any concern.

I am genuinely disappointed with the poor service and lack of professionalism displayed by your staff. Little Caesars has always represented more than just great food – it stands for quality, convenience, and efficiency. Unfortunately, this recent experience has shattered my...

I ordered pizza for my kids while I was on bed rest my order came completely wrong I called the store and spoke with Nick the manager who stated that he apologized he realized the order was wrong however could not catch the driver in time and could comp my entire meal to pick up I advised I couldn’t drive right now due to my condition he stated that wasn’t a problem he wrote my name down and I could come get it at anytime. I sent my mother and my children up there to grab the order today he turns my family away and says I should had came within 14 days yet he never gave a time frame he says it is a reasonable time well I asked why didn’t he refund me because I stated to him I was on Bedrest And could not drive it is well under 30 days we asked for something in writing that said 14 days as he did not provide a time frame he stated he doesn’t have anything. He stated I could had got a refund if I came up there I advised how when he never mentioned a date or a refund he made it seem as if my only option was a remake with no time frame I’m so disappointed and disheartening at your Customer service I have a large social media following I will be posting this online you all made my order wrong that was to be delivered then chatted me out of a refund or a remake of my meal then you all were rude and cruel. I’ll never...

Do what the locals do and go to the Berkeley Coolidge Location just a few minutes north of this one instead. Would do 0 stars for this one if I could. I have never experienced purchasing a properly made pizza from this location. I tried going to this one as my closest choice however, due to the horrible customer service, pizza quality, the ridiculous waits, we have decided for the past couple of years to take our business a few minutes further up Coolidge to the one in Berkeley which I have never had a negative experience at in 5 years. All of their pizzas come out well done and exactly how you expect a pizza to look. Customer service is top tier, and If you ever need to wait, it's a short wait and it's worth it!!!! At the 696 location out of desperation and the need to get home I went to get a hot and ready, it was burnt and there was no cheese or sauce within a circle in the center, asked for a new one and got the same thing. And my last straw was when I went in this week and the cashier was high, and again I was handed two burned pizzas. Where is management? Is there management? I don't care anyways, I'm going to Berkeley and...