Church's Texas Chicken — Restaurant in Oakland

Will never be back to this location SOLEY because the manager, RAHMAN, is a POS who does not know how to treat his customers. I filled out a church's listens customer survey and wrote the confirmation number on the back of the receipt where there is a space for the validation code. He did not want to validate it because, first he couldn't read it (then I read it for him), then he wanted to see the validation code on my mobile or computer. so be forewarned if any of you do want to take the time to fill out a customer service survey, take a picture on your phone so you have it ready for the TERRIBLE manager. I mean FFS, either post your policy somewhere visible in the store, or extend the accommodation to the customer... their chicken is good, but I cannot support this business anymore purely because of the way I've seen this guy treat other customers (which I admittedly let slide in the past and have just been super cordial and quick when I've interacted in the past), and especially after being treated so incompetently

P.S. the other workers are great though. There was this one guy who has a little bit of a crooked hip who's always really nice and remembered my face. The asian looking guy who worked the drive through late in the evening was nice to take my order through the drive through when I didn't have a car since I was walking home from bart. And there is the lady who's in a head dress thats always pleasant and professional when I order inside. The larger lady who is very accommodating and communicative and I give props to handling the fryer and the register in...

The reason why I gave him a bad score the other day I’m gonna post my pictures up because I was very upset with that customer service. We had a coupon. It was a Bogo deal. It was good through October 9, 2025 and you buy 6 piece wings you get the other 6 piece wings for free .. and I bought an extra 9 piece wing combo and I asked the cashier can you large size my order and he didn’t he gave me a regular size order and I asked for extra ice in my diet soda I paid extra for the cup for the extra ice. He gave me a little bit of ice for my diet soda I didn’t want all that diet. I want more ice for my order. My chicken was cold. My fries were cold. They’re getting upset because they went out of their coupon. They scanned the QR code and everybody was getting upset because they did the exact same thing for them to get their free wings. They need to work on their customer service period point blank. I dealt with them before six years ago. It’s been a long time since I went to this churches chicken over here in Oakland. The other cashier asked for my receipt. I had the other cashier took my receipt and I asked him can I get my receipt back because he made an error on my receipt even though I spent $20 it’s kind of crazy when I ever come back to that restaurant again maybe maybe not but they need to work on our customer service...

This is the worst Churches Chicken I have ever been too. There where at least 5 people working and it took almost 20 minutes for anyone to take my order. When I asked can I have spicy tenders the person who took my order asked the manager and the manager said they do not want to cook any at this time. I guess the person taking my order don't hear very good because I asked for a large soda and she gave me a regular. When I was asked what sauces do I want I told them I wanted BBQ sauce they gave me honey mustard. I didn't realize until I got home that my sauce was wrong. When I left my home to go back to get the correct sauce the person I asked can I get the correct sauce claimed they don't have anymore BBQ sauce meanwhile there was a entire rack of BBQ sauces behind him. I decided to leave the food and sauces on the counter and didn't even ask for a refund. I will never go to Churches Chicken ever again in my life. The customer service at this place is the worst I have ever experienced in my life. I see why my sister quit this place after only working there for 2 months. I recommend nobody go to this place and go to Popeyes that is a few blocks away on International the food and customer service is much better. I'll rather spend my hard earned...