McDonald's — Restaurant in Oakland

First I ordered on the mobile app at 10:05 in the morning, I get there by 10:10 (I live across the street) I waited in the drive thru for about 10 minutes saw it was not moving at all I had I not already paid I just would have left, but I pull out and go inside take the young guy in a black jacket took over 15 minutes just to speak to me literally a DoorDash driver had enough time to get a order and DELIVER IT and come back by the time I had even been spoken to, the guy in the black jacket managed to take 2 bathroom breaks (to which he was pulling out his phone before he could even make it there, like damn at least get to the bathroom first if your gonna slack off in a busy rush) again before he even spoke to me comes back and finally asks me my name he doesn’t seem to realize his slow very quiet version of calling out orders was not going to work so I stepped in and repeated it loud enough miraculously the order goes out. He could care less about doing his job and when you do that it just creates more issues and work later as I proceed to wait another 15 minutes I guess my order miraculously disappeared, I asked for the manager let her know at that point I’d been waiting over 38 minutes and they had already switched over into lunch from the time I placed my order she apologizes which I will say she seems very sweet given the not so great situation guy ahead of me had been waiting almost the same time and finally got his food and it was wrong, lady behind me was just wanting to order and I let her know she should just order on the app granted in my case she might not even get that. Girl that was doing expo with the manager just really seemed to hate her job and had she done less complaining and more working (and paying attention) she wouldn’t have to correct things she could’ve gotten right the first time because when my food finally came out I was still missing a sandwich and had to correct it AGAIN As someone who worked at McDonald’s I’ve seen my fair share but good lord I’ve never seen...

I walked in at about 8:25 pm with my kids, and without greeting me, with a very rude tone of voice, the cashier immediately told me the playground was closed. I had just been in two days previously at the same time and used the playground. As I was speaking to the cashier, I saw the manager walk off into the back. After a few minutes of arguing with me, the cashier told me I could speak to her manager, and I said I'd like to. I had to ask three times to speak to the manager before she finally told another girl to tell the manager to come up "before she lost her job", in a way which I felt was threatening. I have worked in fast food and in retail before, and while I realize it's annoying to stay open late, it is something you do to accommodate your customers. Also, there is a sign which states that the lobby is open until 11 pm, and NO sign anywhere that states a closing time for the playground. This is not the first they have been rude at this location, but it is the last time I will...

The McDonald's in Oakland is busy at almost all times of the day, but especially around breakfast, lunch, and dinner times. Lunch being the worst. Even at less busy times it isn't unusual to sit in line for 10-15 minutes. They have two drive thru lanes, but only take orders from one at a time. Not a huge deal, but it creates more of a traffic jam than necessary honestly. When it gets frustrating is if you are in one of the lanes waiting for them to take your order and they take 5 or 6 orders straight from the other lane. Once you get to the window to pay, be prepared to tell them what you ordered because they lose track of which vehicle ordered what. I will say that the orders are usually correct when you get the food, and it's usually fresh and hot. Even with all the issues, I go here a lot because my 4 year old loves McDonald's. I believe a lot of the issues stem from this being an extremely busy location, the 2 drive thru lanes, and I'm sure being understaffed a good portion...