Starbucks — Restaurant in Oakland

Since Starbucks is losing a significant amount of money snd their stock is dropping, I’ve made it a mission to make this review only because I am so highly disappointed in the service of this new location. I never shop here but since the original location closed, I had to result to the telegraph location. First and foremost, the baristas need to be retrained. As someone who has drank Starbucks for over 15 years, I know how my drinks should taste. I even avoid going via drive through because of the disgusting iced drinks I get after waiting in a long line. Today, I decided to go inside to ensure my iced drinks are not milky and warm. And of course they were. When I asked the barista to remake it, she was racist and rude. She was a young Hispanic woman with a terrible attitude who had another barista make it then the second drink had a slit on the cup and the milk was pouring all over and they all laughed carelessly. They then started making other drinks that were ordered after me and when I asked, I was rudely told by another Hispanic barista that they are busy and getting to it. I’m just so upset at the drinks because this is NOT STARBUCKS quality. They are careless and the portions they give you is way off the original Starbucks recipes. I think this location needs a HUGE retraining on customer service and mainly PREPARING DRINKS as that is their only job. Very unprofessional and honestly, I can only avoid this location moving forward. It doesn’t seem like things will get better...

I recently moved into the neighborhood and have been visiting the Starbucks nearby my house several times a week, and I have to say that I'm absolutely thrilled with the service I've received each and every time.

The staff at this location are simply amazing. They are always friendly, welcoming, and go above and beyond to ensure that I have the best experience possible. Whether I'm in a hurry or have a few minutes to spare, they always make sure that I get my order quickly and accurately.

And of course, the coffee is always fantastic. I love that they offer a wide variety of drinks, and everything is made with care and attention to detail. I've tried everything from lattes to Frappuccinos, and they always exceed my expectations.

Overall, I would highly recommend this Starbucks to anyone in the area. The service is top-notch, the coffee is delicious, and it's the perfect spot to start my day or take a break in the middle of a busy afternoon. Five...

My husband has an office a couple of minutes from this Starbucks so it’s very convenient to go here. He went every day for months on end until they started messing up the orders. It’s very rare they don’t mess up and it’s even more rare that they talk to you with respect. It’s not so much the front of house staff who take your order at the drive through her are rude, it’s the baristas. If they mess up your order once you point it out they become very aggressive. My husband has had the window slammed in his face twice! Today will be the last day that happens but it’s a shame because depending on when you go they actually do have some nice staff. I have the names of all the ones who are disrespectful and I have contacted Starbucks itself. The manager here also is no help at all, she is very childish and all around it’s just a waste of time trying to talk to her. Very...