Mulligan’s Bar and Grill

I have to say, my first time here & I will never be back. Unfortunately, the staff is to thank for this. My friends and I came here for dinner last night, arriving around 10pm, the place was EMPTY. Like, there couldn’t have been more than 12 people around the bar/at tables. We waited 15 minutes at a table JUST TO BE GREETED & have our drink order taken. After being in this industry as long as I have, if you’re not able to greet your table in a non-stressful environment (meaning not busy in the slightest, slow as can possibly be) within 3 minutes, you should not be waiting tables. If it’s busy, that’s different. Everyone can understand when an establishment is busy, but when it’s dead, behavior like this is unacceptable. Caroline was our waitress last night. When she arrived after 15 minutes, she took our drink order, then after delivering our drinks, we were ready to order. We all had decided on a pasta dish, completely unaware we couldn’t order them (even though the fine print on the menu states “Dishes Available Daily”). My friend told Caroline what he wanted, and she then informed us they were only doing fried food and sandwiches. Now, I can FULLY understand dropping portions of your menu after a certain time. But, what I CAN’T understand is why you’d still hand a full menu out without your servers informing their tables of those limitations. Had she told us upon ordering our drinks, I would not be as unsatisfied as I am now. We then had to look over the menu again, since the 4 of us had to completely change our orders. Another 15 minutes went by and I was still undecided and had questions. I wanted the crab & spinach dip so I asked if I could order it. Caroline stood there and pondered this and then decided herself that the kitchen would not make this. So my question to her was, “Why?”. She proceeded to tell us it was because they’re only doing fried food and sandwiches. I asked why again adding “these things are on the menu; I don’t understand why I can’t order them” while also attempting to express other concerns/frustrations only to be interrupted. I asked Caroline not to interrupt me while I was speaking, 1. because that’s just rude & 2. because she needed to understand why I was frustrated. She claimed I was rude, when again, all I did was ask why all of this was. After this, I asked for a manager only to be told there wasn’t one there. What kind of restaurant/bar doesn’t have a manager in at all times? Caroline didn’t like that I was frustrated, she said “Do you want to stay or do you want to go?” and again, as I’m trying to express my full frustrations with her, since no manager was around, she rudely interrupted me saying “do you want to order”. After all of this; we received our appetizers that we initially ordered. Everything was fine food wise, but as we were eating, Caroline essentially tossed our check on the table and told us to get anything else we need from the bar. I’ve been in the service industry for 10 years, all of this is NOT how you handle a situation like this. It was extremely unprofessional of her and I don’t think I’ll ever be back to this establishment, solely because of her attitude & lack of professionalism.