Wendy's — Restaurant in Ocala

Want fresh nuggets? You can wait!

To start off this review, I arrived at this Wendy’s and ordered two combos: a regular 10 pc nugget combo and a spicy 10pc nugget combo. While taking my order, the lady sighed and then another person running drive thru took my order instead. Not sure what was wrong with her. Maybe she was standing for too long and was out of breath…idk. Anyway, the other person takes my order and lets me know that it’ll be 3 mins to wait for fresh spicy nuggets and I let them know that was fine. I pulled up and was waiting for nearly 10-15 minutes. When I went inside, I asked if they had finished my order and it seemed like it wasn’t prepared because that’s when they started making it lol. They didn’t start making it until I went inside. He handed me my bag and completely forgot the strawberry lemonade I had ordered so I let him know very cordially that I also ordered a strawberry lemonade. I arrived home not even 5 mins later just to bite into the coldest fries I’ve ever had, luke warm nuggets, and no barbecue sauce for my spicy nuggets. The entire time I was in the building waiting for my order, they were laughing and galavanting. Maybe it was an honest mistake or they purposely made me wait for spicy nuggets for 10-15 minutes because they felt I was asking for too much. Who knows! I was very cordial with them and wasn’t rude. I think the manager needs to get this store in check and stop hiring children to run the store. Definitely won’t ever be going back. Worst Wendy’s experience I’ve had in a while. Absolutely SHAMEFUL. Get it together. If you have enough time to talk and screw around, you have enough time to make fresh...

To whom it may concern, I would like to state and certified the truth of my experience at this WENDY'S location. My family and I went to dine in , but we had order our meal by the mobile app. We got inside their was only 1 customer ordering so we sat down to wait until he was done to tell the young lady we were their waiting on our app order. As I stepped up to the counter the young lady was already in a bad mood ( not sure why) and has quite a attitude. I told her we were their for the app order and that we were dinning in so we wanted our meal done fresh especially the fries. She never said anything just gave me a look of ( i don't like people and I don't wanna be here) so she never responded just gave me a look of not wanting to be their and mind you their was absolutely NO one inside the restaurant just us , and maybe 2 cars in the drive threw. Once the meal was done and she called us to go pick it up and be brought the meal to the table. You can see that everything was done sloppy, and everything was cold and even the chicken nugget tasted very hard. It was not a pleasure to eat any of it. But we had already paid more than $30 for the meal for 4 people.So we end up eating it but we will never go there again or even recommend our family and friends to come. They need to find another job that they like to do and not work at a job were their mot happy to deal with food or customer. We had a horrible experience from beginning to end. Hopefully they leave or they shape up!

Sincerely...

Wendy's is one of the better fast food chains out there and although I don't eat a lot of fast food, Wendy's is one I'll splurge for. Whatever they did to their fries a while back was a great move and they are fantastic!! McDonald's in my opinion always had the best fries, but Wendy's newer french fries blow them out of the water by far! Plus the Wendy's app you earn points way faster and get much better rewards with your points than McDonald's app as well. They are open till at least midnight every night and their food is consistently good. They have some of the freshest and heartiest salads around and offer a good variety as well. They also have the Coke Freestyle machine that offers some 10,000 soda combinations or something insane like that, and I'm a soda junkie so I love that! And who doesn't love a Wendy's frosty?!? That's always a great dessert on a hot day and it even tastes good to dip your fries in! Try it, it's good I swear! This locations service is a little lacking as I waited in the drive-thru for 20 minutes when there was only 2 cars ahead of me and the lobby wasn't open either so that was a bit ridiculous but other than that it was fantastic! Also they have a seasonal thin mint frosty that is the best thing I've had in a while! Wendy's is on point and far better than most of their cheap, geasy and questionable...