Shmagel's Bagels — Restaurant in Ocean City

I noticed there was a Dunkin’ nearby but chose to support a local business instead. Here is my detailed review:

Pros: • Staff were very friendly and welcoming. • The establishment offers a dedicated kosher menu section, which may appeal to those seeking kosher options. (My comments below refer only to the regular menu.) • The French toast was acceptable in flavor, though my toddler did not enjoy it.

Cons: • The food quality did not meet expectations. • The coffee menu lists both light roast and dark roast options, but when I inquired, I was told only one roast is brewed and staff could not specify which. While not a major concern in itself, the coffee I received was underwhelming. Not good in flavor, cheap tasting. • Bagels were smaller than typical Dunkin’ or New York style bagels and lacked the taste and texture of high-quality bagels. My egg and cheese bagel included a pre-made egg patty rather than a freshly cooked egg, which diminished the overall experience.

Overall: While the staff were friendly and the kosher offerings may be of interest to some, I did not find the regular menu items to offer good value or quality.

I personally prefer coffee and bagels that feel fresh and authentic, and for that reason, I...

There should be an option not to leave a star, maybe a -1? Worst service and food ever! Staff needs to be retrained as they clearly could give zero craps about how to treat a customer. You have the staff talking about customers loud enough for everyone to hear. Slamming people’s food at the pick up counter as if it were a giant inconvenience to make your food. Receiving your food with cream cheese all over the paper bag. I wish that cream cheese actually made it to my bagel… If this is how this place is being run, avoid at all costs. There’s no way I’d ever go back even out of sheer desperation. Food was completely awful and for the amount they charge on food, it should at least be made well enough for you to provide a tip that they so demand. Nope, absolutely horrible. Avoid being a vegan, ordering food, doing anything that causes a major inconvenience for the staff to do their jobs, also avoid those hash browns that are the equivalent of eating Sandy,...

this place will tamper with your food. this place is disgusting. i go back in because they don’t put cheese on the bagel sandwich with cheese i ordered and they take the sandwich to the back to add the cheese and kept it for 3+ minutes (mind you they just had to slap on one slice of cheese) and bring it back out and show me this sandwich covered in white stuff that i assume is cheese and the guy in the store is giggling as he shows me this. i told him and the girl working the counter that i was not eating that as there was no reason for it to stay back there that long and i had no way of knowing what they did to the sandwich and i wanted a refund. i was refunded the improper amount and just wanted to be out of there. the rest of our food was terrible and i want a refund for the whole thing but the owner or manager won’t call me and there’s no...