bsolutely Heartbreaking Sellout – Avoid at All Costs
I’ve lived here since 1985, and I remember when this place meant something. Back when it was called Roberto’s… or was it Eriberto’s? It even used to sit proudly next to El Pollo Loco. It was the kind of spot you could get a burrito the size of your arm. It had soul. It had flavor. It had authenticity.
Now? It's a hollow, money-grabbing shell of what it used to be.
The burrito I got today looked like a constipated taquito — limp, sad, and barely filled. They're charging outrageous prices for what amounts to one-third of the portions they used to serve. And for what? To cash in on the poor Marines stationed nearby who don’t know any better. It’s exploitation disguised as tradition.
This place has completely abandoned any sense of heritage or pride in its food. It’s just another soulless fast-food stop pretending to care about Mexican cuisine. There’s no love in the food, no culture in the cooking — just dollar signs in their eyes.
If you ever had fond memories of this place growing up, do yourself a favor and skip it. The disappointment hits harder than the...
Read moreSadly they forget something every time we go. You go over the order,, they say it's all there. You check your bags in the car trying not to take too much time. Inevitably something is always wrong or forgotten. The food is great so the wrong orders are unfortunate. I called tonight to let them know they forgot one of our meals the gentleman on the other line did not speak English I don't speak Spanish so he hung up on me. Then na answer,, no answer... I waited, called back later same thing. I gave him the name on the credit card, the total for the order, & the time that I had driven through. He said no, no, and then hung up on me again. It's a...
Read moreCustomer service was horrible, I ordered at the mic got to the window and was only handed a side of beans. Asked for the rest of my order and the guy asked what I wanted and I told him what I ordered. The cook, the man in the red apron was not happy I could hear him complaining about my order and he was very rude to me when addressing my order Everything was sloppy, if you want horrible customer service that's the place to go. Will most likely going to a different place for Mexican food from now on. Was not satisfied with customer service especially when you can hear them saying that we as the customers we need to get our orders...
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