Dunkin' — Restaurant in Ohio

Really BAD. They get all these new people in there and they don’t know how to make coffee. I asked for an extra large caramel hot coffee with cream and sugar. I get the coffee but it tastes like black coffee. It tasted like there was no caramel, cream or sugar. Then I told the lady at the window it was nasty, had nothing in it and she gave me packets of creams and sugars when we go to Dunkin we expect our coffee to be made properly not with packets of sugar and cream but real caramel because we pay for it. If I wanted regular coffee I would’ve made it at home. The girls name on the receipt is Mackenzie. She didn’t even offer to make me another one. If this situation doesn’t get fixed I’m going to different Dunkin’s or I will stay at Starbucks this customer service is terrible.

Update: ever since they got new staff they’ve...

As a coffee lover, I appreciate the convenient location, but the low, dry tone of the drive-thru staff is becoming tiresome. Are they being polite? It seems that if you prefer abbreviated greetings with undertones of frustration, coffee is essentially tossed out the window at you with a scowl. What's the problem here? Is the issue a result of hiring practices that focus too heavily on the local neighborhood, leading to a lack of diversity? As a person of color, I'm finding this dynamic to be frustrating. Shouldn't the hiring process be expanded to include candidates from outside the...

I just had the greatest service from a Dunkin donuts worker I have ever had in her name was madison! I actually had to stop going to this company for the past few years because the service no matter where I went was absolutely terrible, but this was the first time visiting this store and I took a chance by doing so and Madison made all the difference she was friendly she was fast she was courteous she was everything I would want in an employee, people are hard to find but good people like this deserve to be recognized and paid for their worth, thank you for the amazing...