Hot Head Burritos — Restaurant in Ohio

I was just in for the first time about 20 minutes ago with my brother. My brother ordered first, and the young lady who prepared his food put on a fresh set of gloves, was polite and tidy, showed good customer service. She walked my brothers order down the line all the way to the register. Another young lady emerged from the back with gloves already on from who knows when or what. She had no apron and no hat. She asked me if I was ready to order and I said I was still thinking, hoping she would take a chance to put on fresh gloves, a hat, anything. She instead pulled her cell phone out of her pocket with her gloves still on and proceeded to text right in front of me. The manager, a tall fellow, peaked from around the corner and asked the employee when she would be coming in tomorrow, disregarding the fact that I'm standing in line trying to order food. He is obviously aware of her attire and gave no corrective instructions and showed no concern for my presence as she left the line to speak with him in the back room. The young lady emerged with the same pair of gloves on, and asked if I was "ready to order yet". There is no way I will ever have someone like that prepare food right in front of me before I put it in my body. I left without ordering and I will never...

Just now on Sept 29t h waited inline at the drive through for 25 plus mins

No one answered at the drics Thursday for.5 min. So I puked around to see what was going on. Rang the bell, knocked on the window. Two women a Night shift manager names Mwlissa and someone else waites on the same two women for 25 plus mins. When they finally amswed my knocking. They said they were busy, swamped. There were 2 people in the restaurant. They were doing nothing but talking.

I frequent this establishment at l3ast once a week on 21st and will no longer bring my business there. MELISSA the night shift manager was rude, and from what I could tell lazy. Swamped with two people in the restaurant.wait3d on the same wom3n for 25 mins. Took 25 mins to make 2 bowls. The owner should be embarrassed. Worst service I've received in years. Would give it a...

Have ate here weekly for years with co workers. It’s very obvious there has been a management change. Food and service has been absolutely terrible! Employees have not been trained properly and do not know the menu or how to charge people correctly. Last two times I have been to this location a burrito , chips and drink have cost over $20! I tried to point out they were charging me for things I did not get and the employee just argued with me and then told me she didn’t know what to tell me she was never trained correctly! My co worker also had got a brownie/cookie that had mold...