Donatos Pizza — Restaurant in Ohio

I ordered one individual 5 cheese pizza and one large hot chicken pizza at 7:52p. By the time they finally brought the hot chicken pizza, they let me know that my sons 5 cheese was given to the drive through and would be remade. Here it is long passed the 15-20 minutes I was originally told when ordering and my son still doesn't have his pizza and I have a cold hot chicken pizza. As one of the employees tell me my son's pizza was never remade, they offered to remake mine as well. The 5 cheese came out finally and once it cooled off my son ate it. It wasn't until then I was given a thrown together hot chicken pizza covered in some kind of seasoning. I took it up front and was offered a refund. My family and I had been there over an hour and one of the four of us had ate dinner by 9p and now had to find somewhere else and have a whole new wait time. There were pizzas laying all over the window counter in the kitchen as well as 3 other customers having similar issues. I have never had such an experience at this location. I was told the actual manager was on vacation which seems odd considering no one had any clue how to operate the place. There were plenty of employees just no organization. The poor young lady up front who took my order was shaking so badly and was almost upset as I at...

Donatos Pizza 21st Newark Ohio. 👎 Go in to order for dine in. Place order. Wait and wait. 40 min go by. Ask woman were order is? Comes back with order says it was on to go shelf. Said you want manager said sure do. Wait 5 min no manager. Go to counter wait another 10 minutes while they just look at you ignore you. Finally manager comes tell him take bread sticks off bill. Says we can remake them. What to wait another 40 minutes. Sad thing is receipt was for dine in. And to top it off Manager took order. Hey Jane Abell go to Newark. Time before this they gave our pizza to wrong person... Update... Hi. My name is Laura and I am the General Manager at the Newark Doantos. I would like to take a moment to apologize for the issues that you had last evening. I would like to offer you a credit for the entire order. I will place the credit under the phone number that you provided on the contact form online. I will be speaking the manager on duty as well to make sure that this never happens again.

Laura Edwards

GM Newark Donatos. See someone does...

GO TO HEATH DONATOS! 🍕

I love Donatos pizza, but this location has both the worst service and the lowest quality food.

When the employees actually acknowledge you, they never greet with a smile and they act like they don't even want to be there. Customer service requires a positive attitude and professionalism. So when employees act like they could care less about their customers, it doesn't make for a pleasant dining experience.

As for the food, half the time the orders are wrong. And the pizza at the Newark location is horrible. It's overcooked (burnt) and has way too much sauce.

If you're craving a Donatos pizza, drive to Heath. They treat their customers with respect, and the food is ALWAYS hot...