Norma's Casa De Tacos — Restaurant in Ohio

Well, I have to lower my review, sadly, after stopping at Norma's on Saturday, 4/27/24 and here is why:

After work I decided to stop for a carryout dinner. After reviewing the menu I finally decided on a burrito and a side of rice. When placing the order with a nice young lady, I requested that with my burrito, rather than having the sour cream placed on the item could they please provide it on the side. The young lady said "no problem". Then I noticed on the order screen before payment that a side of sour cream had been ordered for an additional $1.25. When I questioned this, the young lady said, "oh, you don't want the sour cream?"

I replied, yes BUT I do but not an additional side of it, just what comes WITH the burrito. So she removes the additional sour cream and again, I ask to have the sour cream that COMES with the burrito on the side where she once again places an order again for and addition 1 ounce of sour cream. When I questioned this again she replied, and I quote, "that's how we charge for it on the side". HUH?

So, you'll charge me for a 1 ounce side of sour cream that COMES with my order and literally make me pay $1.25 additional for a condiment container.

WHAT?!?! Your kidding! I could understand .25¢, maybe even .50¢ but a dollar twenty five for a SMALL condiment container because I wanted it on the side. That's insulting and a joke, no matter how much I understand how prices have risen since Covid.

That is GOUGING in my book! You could easily go to Sam's Club down the street and get 500 of them for $20 - $30. I know, I used to work there. To charge your customers a fee THAT high for a small condiment cup is not good business and says a lot about how you truly feel towards your patrons.

NEVER AGAIN Norma's! I've been coming here for a few years now but no longer.

Maybe I should have asked if I could bring my own container from home, since the burrito came WITH sour cream but apparently it's a grave inconvenience for them to place it on the side and also a chance to make a bigger profit at their customers expense. Not with this guy.

Your food may be good, but it's NOT THAT GOOD. I will not be back.

Original review from April of 2023:

Good little locally owned, unassuming Mexican restaurant at the end of a small stripmall that has a good menu selection and offers a more 'fast casual' style of dining but with a little more personal, homemade kinda flair. Up to the counter, order and they present your trays to you at your table once your food has been prepared. There really isn't any table service and you get your own drinks.

The young lady at the counter was friendly, helpful and took the time to explain their operation, different sauces and options. Can't thank her enough for that! Having ordered the Machaca Chicken burrito dinner for myself and the soft taco platter for my partner, we were pleasantly surprised by the homemade look and feel of the food presented and the generous portion sizes. My burrito was STUFFED to the gills and fairly flavorful and very filling as were my partners tacos. The refried beans were weak and just warm but the rice left a lot to be desired but not in a bad way, just a tad flavorless and plain looking.

Not a huge selection of drink options but enough to satisfy most tastes seeing as how they don't serve alcohol.

I'm gonna say we are going back and are looking forward to trying some of the other selections.

*My only suggestion to Norma's: PLEASE put up a sign thats actually on the building so you can be easily identified from the Market street. We drove by twice not realizing they were at the end of the strip, opposite Eat N Park. Only then do you see the pretty small sign on the strips big sign, identifying all the businesses...

This was my first time here. I don't go out that way very often and I happened to be in the area and looking for something good for lunch. This popped up as it was by me, so I had to try it, and I'm really glad I did! The atmosphere was very nice and peaceful and very clean. All the staff I interacted with was very friendly and actually seemed happy to be at work, which is not common these days. Listening and watching the staff as they worked, I never saw a frown on anyone's face and everyone was working together wonderfully and I seem a lot of smiles and laughter while people were working, and I really appreciate that kind of work atmosphere. I went to the bathroom after I ordered and paid and when I came out, my tray of food was sitting perfectly on the table next to my drink waiting for me. It looked very nice for taco, beans and rice. I got the regular beef tacos platter, the beef tacos tasted very good, like authentic mexico tacos. The beans were a color I wasn't used to seeing at a Mexican restaurant, they were a light pink gray color and covered with melted shredded cheese. The taste was different than what you normally get also, but it was still very good. This is probably more authentic to what you would get in a country that serves that food regularly and hasn't been so Americanized. The rice was also a different consistency than what you would be used to, but it had a really good flavor. I really felt like I was in another country eating my meal and I am 100% here for that. The platter prices were very reasonable. As soon as people were leaving, someone was out cleaning up after them. It was a very smooth and efficient process. I was very impressed and will definitely be back to try...

Phenomenal! Best tacos this side of Mexico BAR NONE! Please please please do not let the location or exterior appearance of this hidden gem dissuade you from experience what I can assure you will be culinary perfection! Now having made 6 visits I have tried every taco on the menu and they are all top notch. Perfectly prepared and bursting with flavor the corn tortillas really tie it all together and offer that authentic flavor and flair. The chips and salsa are very very good and they have a craft fountain beverage machine that offers up some sugary deliciousness if you are looking for something sweet to offset the salt and spice but the real draw here is definitely the tacos! For the few who complained about price, shame on you these are tacos that in another larger metropolitan market would command twice the price easily. This isn’t Taco Bell folks if you want a $2 taco head on up the road for mystery meat and processed junk, but if you are ready to enjoy the best tacos you have ever tasted then head to Norma’s, order up 3 (4 if you are feeling froggy) of their Mexican masterpieces and enjoy. Once you’ve eaten here you will be finding reasons and excuses to...