Subway — Restaurant in Oklahoma City

I was so excited when I found subway had bowls. I am always looking for healthy places to eat. My husband and I both ordered bowls. I had sliced avocado added to mine for $1.99. Picked up our bowls, got home, and mine did not have any avacado. I ate the bowl anyway and it was delicious. Days later I was excited to try a different bowl. Again added the sliced avocados for $1.99 and so did my husband. Picked up the food, got home. Smashed avocado that looked like it was squeezed from a tube was on both. Now the smashed avacado on the menu is 1.99 also but the calorie count is not the same so of course there is added ingredients. Who knows what. I call to complain and the manager says that all subways use the same menu but not all carry the sliced avacado so they used the smashed. I told him you didn’t give it at all last time but charged us. We did not select the smashed. We don’t want the smashed. You could have told us you didn’t have sliced avocados when we picked it up but you didn’t. You did however charge us for this. That is false advertising and ripping people off. I have to be careful for health reasons of what I eat. I don’t know what is in the smashed. I would have ordered it without and that way I would not have been charged for the sliced avocados we never received to the price of $5.97 plus tax now. Plus I have a bowl I will not eat. I asked him to make it right and he said after arguing with me over and over that they do not have the sliced avocado. You need to let corporate know this is happening instead of ripping people off. Fix the menu or at least have the decency to tell people when they pick up their order. Don’t add something they did not select that was on the menu when they placed the order. Then it is their decision and you can refund the money if they choose no smashed avocado they didn’t order. He told me I could drive back and he would refund the money for the avocado. I did not like subway before because I shouldn’t be eating so much bread and I don’t really like bread that much. But after this experience I will not be going back to subway!!! So basically it was paying about $80 for 4 bowls (really salads) they couldn’t get right. Heaven forbid he should have just credited back my card for...

Usually I have no problems with this particular restaurant, but his last time was terrible. I ordered through the Kiosk outside, which again, I never have an issue with. After waiting 10 minutes for my sandwich to appear from the drive thru window, I was greeted with a very pleasant individual, I paid for my order and left. But when I got to my destination and unwrapped my sandwich and started to eat it, I noticed it wasn't what I ordered. I ordered turkey breast, pepper jack cheese, toasted on honey oat, veggies, and honey mustard cheese, but what I got was something completely different, sort of. I received and Italian bmt on honey out, American cheese, honey mustard and creamy Italian, the sandwich was not toasted. I called the store to inform them I think I got someone else sandwich and they immediately started to argue, I wasn't even mad! I tried to tell them it was fine, but there was a mishap, and what I got wasn't what I ordered, but just started to blame me for the mistake... I doubled checked my order and it was right on the kiosk... and instead of just listening, then kindly explaining that the kiosk could have messed up... they got instantly defensive, which means, they knew they screwed up and I got one of the workers stoner sandwiches. I use to work for subway... I know how they are suppose to treat their customers and what I was charged for wasn't for the bmt in the first place.... or even for extra meat... they were just trying to explain away their screw up, by blaming the customer... Very poor customer service, and I hope the guy I talked to,, realizes that he could lose his job for...

This is, by far, the worst Subway restaurant I have ever experienced. A few days ago, I went through the drive thru to pick up lunch for my grandson. I asked the staff to toast the sandwich. By the time I picked my grandson up, the bread was so overdone, he couldn’t eat it. There were no napkins in the bag and no kid’s toy.

So tonight I thought I would give this location another try, as it is convenient to where I live. I ordered at the drive thru. There were no cars ahead of me and the dining room looked empty. After 25 minutes, I knocked on the window. There were two people working. I was advised that it would be “just a moment.” Blah, blah, blah….

Finally my order was handed to me. I drove home. The order was completely wrong. Usually, I would just make do with what I had. But, by now, I was angry that the order wasn’t right, the wait was so long, the staff was unapologetic, etc.

So I drove back, went inside and gave the staff the order back. They began making another sandwich. We get to the dressings and I was advised they didn’t have have the dressing I had ordered at the drive thru or anything similar. The previous sandwich had no dressing. They didn’t tell me or ask me for another option.

I guess this is their standard mode of operation. The bottom line, however, is the result of careless, weak management. Go somewhere else. Subways are a...