Sugar Llamas Westmoore — Restaurant in Oklahoma City

I have been a weekly visitor to this business and have generally had positive experiences. However, my recent visit was quite disappointing due to the behavior of the young manager on duty. Despite arriving 15 minutes early and placing my order twice this morning, my order was not ready when I came to pick it up. When I inquired about the delay, the manager rolled her eyes and refused to provide her first name, which I found unprofessional and disrespectful.

I understand that it might have been their busiest day of the year, as the owner mentioned, and I was more than willing to wait the additional time. However, the manager informed me it would be over 15 minutes longer, even though my first order had been misplaced. While I am sympathetic to busy times, there is no excuse for rudeness or a lack of gratitude toward customers.

Unfortunately, due to this experience, I will not be returning to this specific location. If this is how the young manager conducts herself in customer service, I worry about her future success in the industry. I hope the business addresses this issue to improve the customer experience...

I went in to pick up an order and I asked to use the restroom they said I could use the restroom but I had to confirm my order first and I said that’s fine. You can keep it back there, but he said no I had to confirm it immediately as soon as walking in the door as soon as I confirm it that starts my timer to head to the customer so if I use the restroom, DoorDash will tell me that my order is not headed that way and give me a contract violation for being late so basically I wasn’t able to use the restroom and pee because apparently they have to have you confirm it the moment you walk in the door you can’t use the restroom first He was very rude to me. I would never shop there thank God I wasn’t buying food for myself. Don’t ever go there. If I could give zero stars I would because I had to pee and now I have a 30 minute drive without using...

I recently had the unfortunate experience of visiting Sugar Llamas, and I must say, the customer service was abysmal. The staff seemed to have mistaken rudeness for efficiency, making me feel unwelcome from the moment I stepped in. Their lack of courtesy and professionalism left a bitter taste in my mouth, overshadowing any enjoyment I could have had with the food.

Not only was the customer service at Sugar Llamas atrocious, but they also managed to mess up my order and due to them rushing it out, it went unnoticed by me until I already left. They wouldnt accommodate us for a meeting, and to top it off, they made unfounded assumptions about us not ordering anything before we had a chance. It was a disappointing and frustrating experience overall. Steer clear of this establishment if you value decent service and respect...