Toby Keith's I Love This Bar And Grill

Pardon the long review, but they did a lot to earn the stars. Note first that our server was excellent, I don't think she was involved in what happened.

I live in Oklahoma. My family flew 1800 miles to visit OK for the first time. They are big country music fans and "I Love This Bar" was on the top of their list to visit, so we drove an hour to Winstar.

There were 11 of us. We went on a weekday for lunch and arrived about 2PM. The restaurant was maybe 25% full, but the hostess had a very hard time accomodating us. First they went to the restaurant side, pulled 2 4 top tables together, walked around, talked, and after a 10 minute process, decided we would be better at a 6 top in the bar. When we realized that they were going to try to put 11 people at a table for 6 we said "wait, that won't work". Why don't you pull TWO of those tables together (the entire bar area was empty). At that point the said they couldn't accomodate us. We walked away, very, very disappointed.

We hadn't walked far when we found a manager in the casino. His name was Marcus and he turned out to be far above the manager level. Marcus walked us back to the restaurant and instructed the servers to accomodate us.

Once we were seated, (and remember the restaurant was NOT busy at all) the server took our drink orders for the bar and our appetizer orders. After about 15 minutes or so our food showed up. But no drinks. We asked the server. She said we would get them right away. Still nothing. Finally, when we were done with our food, the drinks showed up. We chalked it up to confusion on the part of the wait staff.

We ordered our SECOND drinks. And waited. And waited. (remember, this is still early afternoon, we had nothing stronger than coffee before our arrival at the restaurant). When we finally asked the server what was going on, we were told that the bartender had decided not to serve us.

It was a terribly uncomfortable and embarassing situation. *****There was absolutely no reason for this unless the staff was punishing us in the only way they knew how for getting Marcus involved. ***** I guess we should have gone to find the restaurant manager, but at that point, we were DONE. We will NEVER go back there again. So I guess the hostess won.