Doughlicious — Restaurant in Old Bridge

I want to start by expressing my appreciation for supporting small businesses like Doughlicious. I've had wonderful experiences with them in the past, and have enjoyed their food.

However, I recently encountered an issue that left me feeling a bit disappointed. On Saturday, June 22, 2024, I placed an online order for store pickup as I usually do. When I arrived at the restaurant, I was met with a sign on the door stating that the store was closed due to a mechanical failure. Understanding that unforeseen circumstances can occur, I tried contacting Doughlicious on Sunday, Monday, and Tuesday to inform them about the situation and the fact that I had paid for food that I did not receive. Unfortunately, I did not receive any response during this period.

To address the issue, I decided to visit the restaurant in person and kindly requested a refund from the person at the register. After explaining the situation, I provided my receipt, and they promptly issued a cash refund, even though my original payment was made by card. However, upon returning home, I received a call from Doughlicious questioning the cash refund. The person on the phone somewhat rudely informed me that the register person was not authorized to provide refunds and that they had already processed my refund, which would take a few days to reflect on my card. The tone of the conversation made me feel as if I had done something wrong, as though I had taken the money from the register myself.

I found this interaction to be unpleasant and unprofessional. It left me with a few questions:

I'm unsure why I wasn't contacted as a customer within three days of placing the order to receive an apology and notification of the refund. As a loyal customer, I expected better communication in such circumstances.

I'm curious about the reason behind the manner in which I was contacted. The tone of the call felt abrupt and somewhat confrontational, which left me feeling uncomfortable and confused.

I fail to understand why, as a customer, I needed to be informed about the unauthorized refund process of your employee. This seems like an internal matter that should be resolved between Doughlicious and its staff to ensure proper training and authorization. It's not something that I, as a customer, should be involved in or need to know about.

I kindly request that Doughlicious address these concerns and provide clarification. As a customer who values supporting local businesses, I believe in open and respectful...

i’ve been going to this place for well over a year and the bagels are always hit or miss, mostly misses though, the bagels always taste stale like they’re days old. everyone in there always has a bad attitude, extremely unwelcoming. especially the manager always has an attitude when taking orders, just makes me want to chose any other bagel shop in the area.

also they are constantly completely unreliable, will close with no warning, no signs on the doors, nothing on their website, and no posts on their social media. it’s like whoever owns the business just hates making money?

recently i noticed that they were closed for well over a week, i drove over there to be greeted by this sign. i understand that things like this can happen but for there not to be ANY posts or signage about this other than a hazardous closing sign from the fire department is a little disrespectful to their customer base. no apology for the unexpected closing, no explanation, no posts on their website/social media, not even updating their hours on google. just wasting peoples time driving there just to see that they’re closed. i had to take it upon myself to report the place as temporarily closed down.

i really hope the owner takes this closing as a sign that they need to improve their business, or even better would be for them to sell it and give it to someone that would turn it around. however, with no signs of a reopening and no word from the owner(s), i doubt they will, good riddance if they do, just a waste of a perfect spot on an extremely busy road for a good...

The cook there, with pink hair, brazenly flaunts no hair net while handling food! My specific order for a platter with scrambled eggs and crispy home fries was blatantly disregarded, as I received a dry fried omelette with soggy home fries that were practically swimming. Upon calling to address the issue to correct the order or request a refund, I was met with callous indifference. The response I received, “You should’ve been more specific when ordering,” & “You don’t know what a scrambled egg is & if you like a it a certain you could cook it yourself” was not only dismissive but deeply unsettling. To also suggest I return the next day for a refund was not only impractical but insulting given my distance from the establishment. When I tried to explain this, I was met with a swift hang-up. The lack of basic sanitation, coupled with the sarcastic and ignorant demeanor of the cook, left me shaken and deeply disturbed. This appalling lack of respect for food safety and customer service is utterly reprehensible. I implore anyone considering dining here to heed my warning: steer clear of this establishment at all costs, lest you subject yourself to a similar ordeal. I attached a photo for reference. I think we can all agree this is not...