Subway — Restaurant in Oldsmar

Extremely Disappointed with Dirty and Unsanitary Conditions at Subway Restaurant

I recently visited a Subway restaurant location at 13032 Racetrack Road Tampa Westchase and I am compelled to share my extremely disappointing experience. The cleanliness and sanitation standards at this particular establishment were shockingly subpar, leaving me with serious concerns about their commitment to hygiene and customer well-being.

Upon entering the restaurant, I immediately noticed the uncleanliness of the dining area. Tables were not properly wiped down, and there were visible crumbs and spills scattered across the surfaces. It was evident that the cleaning staff had neglected their duties, resulting in an unkempt and unappealing environment.

To make matters worse, the food preparation area was equally unsanitary. The countertop was visibly dirty, with stains and residue from previous orders. I observed employees handling food without wearing gloves or using utensils, which is a clear violation of basic food safety standards. This lack of hygiene is not only unprofessional but also poses serious health risks to customers.

Furthermore, the restroom facilities were in a deplorable state. The floors were sticky, and the sink area was cluttered and unattended. The lack of cleanliness in such a vital area further raised concerns about the overall sanitation practices at this Subway branch.

In addition to the unclean conditions, the staff seemed disinterested and apathetic towards maintaining cleanliness. There was a noticeable lack of urgency in addressing the issues at hand, and it appeared as though they were neglecting their responsibility to provide a safe and clean dining environment for their customers.

As a customer, I believe it is imperative for restaurants to prioritize hygiene and cleanliness in order to ensure the well-being of their patrons. This particular Subway restaurant failed miserably in upholding these basic standards, and I urge the management to take immediate action to address these serious shortcomings.

I sincerely hope that my review serves as a wake-up call for the management and prompts them to implement necessary changes at this location. Until significant improvements are made, I cannot in good conscience recommend this Subway restaurant to anyone seeking a clean and sanitary...

Coupon policy, I was there today I was helping out a friend who was home sick in bed she asked me a favor to run to subway to get 3 subs for her and her family so she did not have to run out of her house. So I also decided to get a sandwich for myself while I am there. (It’s been years I have been to a subway I always went to Publix) This was going to be 2 separate transactions with 2 separate payment methods the first transaction was for the family I was helping out and my friend gave me a coupon for 3 subs for 17.99. I made this clear it was going to be 2 separate transactions when I got to the counter and the lady said sorry one coupon per customer. I said it going to be 2 separate transactions with 2 separate forms of payment. She said no it’s per customer, I said what’s the difference. I also said, should I leave and come back in a few minutes and she said no. She would not budge on that stupid rule. (So the sick person should have gone with me in order to take the other coupon where is the compassion?). It was very obvious this order was for another group of people because I was reading what they wanted off my phone so I can get the order right. Bottom line I have no plans on returning to this store and since I couldn’t use my extra coupon for the 4th sandwich (one sandwich for 6.99 ) I did not get the 4th so I went to Publix instead. It’s the principle at this point you will turn down business over a couple of dollars instead of making a 2nd transaction and take my coupon for my own sandwich and if it was a good sandwich and have repeat business in the future. It’s really sad to see that. As a business owner myself I make every effort to make people happy and have a great experience so they can come back and mention to their friends to do business there. I was not expecting the store to give me a free sandwich, it was a coupon that subway corporate put together. On the flip side when she scanned the 17.99 coupon the P.O.S system said it didn’t qualify for the coupon but she did do something to push it through that was the positive on it but also charged me extra for cheese for 1.09 according to my...

Went to this facility to get a Black Forest Ham footlong on flatbread for the advertised $4.99 per their board. Instead I got argued with? Stating that the total would be $6.71 because of the type of bread? So I pointed out that their sign (that I got a photo of per advice from another customer in line) stated $4.99 for a footlong. Nothing on that sign stated it excluded certain bread types. Ended up walking out to obtain dinner elsewhere. I get it was only a buck and some change difference; I didn’t care about that. What just turned me off was being argued with from the staff. Neither seemed to even want to call and ask their manager/owner for any clarification. That’s what was disappointing and why I may not return to this store despite it being the closest location.

Update: I got a call just a couple of minutes ago from the owner of that franchise branch. I was a bit tired, but I think they said their name was Marcus? Anyway, they were very apologetic and wasn’t aware of the pricing mishap with the registers. The call may have been late in the evening, but the fact that he took the time to reach out, I’ve changed my rating from 1 Star to 3. Because he didn’t have to call from his personal phone at all. And the fact he apologized right off the bat really diffused the recall from having gone to their location. That’s someone that cares about their business. I think I will be giving them another try. If the next experience is better, then I’ll update their rating accordingly.

Update: Marcus was true to his word. He relayed the situation to his Manager and made up for the circumstance. I’ve now changed the rating from a 3 to a 5 and will be returning to their location. Thank you again Marcus and sadly I didn’t get the female Manager’s name... but thank you...