I had a terrible experience from the time I walked in, to the time I left. The customer service was horrible. We were not even greeted upon entering. After we picked a table to sit at, the waitrees tookour order and brought us water upon request. The water glasses we received were filthy, but the miso soup was actually tasty. We then waited for over 30 minutes before our waitress noticed our food had been given to another table that arrived 15 minutes after us. She apologized to them, let them keep our food they received in error and brought them correct order. Never did she apologize to us for their mistake or offer some sort of compensation for the long wait and the torture of having to watch another table eat our food right in front of us. When I asked her about it, she said it was not her fault, but the cooks fault and we got our food. When I asked to speak to the manager, she said neither one of them owned the place. At this point I was getting upset so I went ahead and paid the bill, but let her know I was not happy, would not be back and would be leaving a bad review. The food was not bad, but I've had better from the local supermarket.
Question: Is it normal for the cook to walk in the front door with a fishing poll in hand and 3 buckets of fish he just caught? Where is he getting...
Read moreMeh...You know your not in a good place when a sushi restaurant relies on a MICROWAVE to function and the fish isn’t fresh...We started with sashimi and house salad which was good but we also ordered spicy baby octopus salad... they forgot. I watched one of the chefs grab a small plastic wrapped chunk out of the freezer, unwrap it, toss it IN THE MICROWAVE and bring it to our table. Unfortunately the octopus was still frozen solid. They also keep the sake in a plastic measuring cup which they reMICROWAVE every time we ordered more sake. The rolls are absolutely huge but stuffed with mostly “crabstick” which I confirmed with the waitress was imitation crab. Tasted like it was from a grocery store package... yuck. The Tiger roll had tempura “calamari” in it. No way...they denied it was anything other then fresh calamari but you could clearly see it wasnt, if not imitation the definitely frozen. Service was ok. They did take the octopus and tiger roll off our bill. Seems they rely on the microwave for cooking and freezer for storing “fresh” ingredients. Save yourself and drive a few blocks east, amazing...
Read moreThis place is just ok. The gyoza & tamago were excellent. The sushi rolls were the issue. They had so much cream cheese it was very overwhelming. Sushi rolls should have a mix of flavors that blend well together. When I ate these rolls, they just tasted like cream cheese & nothing else. I take wasabi and mix/dissolve it in a dish of soy sauce. I then place a piece of roll flat in the soy, let it sit for a few seconds, then eat it. Even after doing that, the only thing I could taste was the cream cheese. So I added more wasabi & dipped the next piece on both sides to try and mute the strong cream cheese taste but it didn't help. It was a bit of a struggle to finish the rolls. The service is good & fast. Maybe I caught them on a bad day so I'll try again sometime. If it's a better experience, I'll update my review.
UPDATE: Went back. Same thing. Biting into the sushi rolls here is just like biting into a block of straight up...
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