La Mesa Mexican Restaurant — Restaurant in Omaha

TERRIBLE Customer Service!!!!😡 My very pregnant daughter ordered her same favorite meal with several toppings on it. They have never charged her for the toppings in the past. So when she had $3 added, $1 per topping, she brought it to their attention that she’s never been charged before and it does not say anything in the menu about $1 per topping. The rude waitress proceeded to tell her that they have always charged $1 per topping and it doesn’t matter if it doesn’t say that in the menu or not. My daughter then told her that’s fine, she wasn’t going to stand there and argue with a rude waitress, but she was only going to pay two dollars because there was no pineapple added as she requested for her third item. This waitress storms in the back office and gets the manager and brings her out to talk to my daughter, telling her she had to pay the $3 because they just watched the surveillance video and they could see the pineapple on top of her meal. Bahahaha!!! Like they had time to sit there, and scroll back through security video to see if the pineapple was actually on top of the meal for their lousy extra dollar. Like they really have surveillance video anyway! My daughter was so upset and emotional, again being very pregnant, (and extremely honest, and non-confrontational person ) and she said to the manager, “then you’re calling me a liar, because the pineapple was not on my meal!” She was so angry she just paid the extra $3 and left rather than bursting out in tears right there at the cash register. And NO, LeMesa, I do not want to reach out to you with your pathetic sorry excuse answer to this review when you… Miss manager, know exactly who you are, and what a terrible person you are! Needless to say, there’s not a thing you can do to fix this. It should’ve been fixed that night and you not lie to my daughter, trying to make a few extra bucks off of her. They will not be back, my family will not be back, all of my extended family… And yes, many of them are Mexican, and a lot of us have eaten there in the past , but NONE OF US WILL BE BACK! And everyone else we tell, will not step foot in your restaurant again! Shame on you! Oh, and by the way, everyone reading this review… It is the restaurant in...

Updated review: A friend wanted to go here for her birthday. What a let down. I ordered the shrimp and crab (fake) enchiladas on the recommendation of the 2 male servers we had. Two others ordered ala carte and the last person ordered a 3 enchilada meal. While the 2 servers were very attentive in getting our order, the service dropped off significantly after that. They forgot to bring lemon for our water, forgot to bring the lettuce, tomato, and sour cream for 2 of the orders, I had to ask another female server a couple of times to get us more water, my friend's husband's iced tea was never refilled (he even finished the ice and was never asked if he wanted a refill). The servers were seen standing at the bar/counter chatting so the drop in service wasn't because they were excessively busy.

As for the food, mine was terrible! The tortilla shells were very thick with hardly any filling. The fake crab meat was odd to me. I've had it before so know what to expect but this was very soft, stringy and soggy. The small amount of shrimp I got was fine. The rice was ok, nothing spectacular. The birthday girl ate part of her meal and left it so I think was being polite when she said it was good. Her husband took home half of his meal. 3rd person ate all her ala carte and said her cup of poblano soup was best out of chicken enchilada, beef enchilada and soup. Not one of our group raved about their meal or said we should return. There are too many Mexican restaurants in Omaha to keep going to one that disappoints.

Previous review: Service was fast and food was good. Not the best salsa I've had but it was free. This was a much better experience than I had...

Not sure where to start... ordered a srimp quesadilla to go and was kindly asked if I wanted to wait by the bar counter. My first impression was that this was not the typical Mexican restaurant. I was pleased to see they had an impressively large and fancy counter in the bar area. The chairs were elgant spacious and comfortable, and if I am not mistaken, the chairs had original leather cushion and backrest. Food had a wonderful presentation and plating even for a to go order. I was not expecting to get tortilla chips and salsa. They even included a salad, pico and guacamole! I would like to highlight that the shrimps were the juciest and perfectly cooked srimps my wife and I have ever tated a a Mexican place, it beats, by far, any mexican restaurant, even the so called sea food mexican places where everything is overly seasoned and overly cooked. Just to be clear, the shrimps from La Mesa were jucy and perfectly cooked not over cooked. The salsa for the chips was on point with a touch of freshness from the freshly and findly cut cilantro and red onion. Best take out food ever! I regret not asking for the name of the friendly girl at the front counter and gentleman who took my order to give them the credit they diserve for good customer service. And of course, judging by the quality of the food, the chiefs should be proud of the food they are preparing and serving. Again, this is no just an average mexican place. I will definitely make plans to dine-in next time I...