Runza Restaurant — Restaurant in Omaha

The only reason they got 2 stars is because the staff was great! Friendly and helpful. They deserve 4 stars. The food deserves one. And that only because they're Frings (a combo of French fries and onion rigs) were actually very good and a cool idea. I'm a trucker who's seen Runza restaurants for years... Finally stopped late in the evening when I could get away with parking on the street with my flashers on.

The RUNZA sandwichs were garbage. Literally. I ordered 2 because I couldn't decide and I was HANGRY. The mushroom & Swiss Runza was horrific two bites and in the trash it went. The regular cheese Runza was only slightly more tolerable. I ate about half of it before I canned it. A couple hours later I stopped in Sioux city and had a subway.

If I wanted a soggy hot pocket filled with nearly flavorless (except for the hint of overcooked cabbage) "meat" mush. I'd go to Wal-Mart and get an actual box of hot pockets and nuke them without the handy crisper sleeve! I'm not even kidding when I say hot pockets are better!

I obviously didn't grow up on this food as it seams to be a regional specialty. But I'm certain that the home version is much better. I KNOW I could make better.

I'd stop for the Frings again (their onion rings are VERY good) but I'd go across the lot to McDs for a Big Mac before I'd eat another Runza. And I haven't had a Big Mac...

First off I pulled into the second-order board they then told me I had to pull around to the first one. When I pulled up there was only 1 car ahead of me (it was not busy) I ordered only 2 combos with shakes and 2 Runza sandwiches. After I paid he handed me the shakes and told me "I'll get your food as soon as I can" I had to wait for over 10 min I was at the window for so long the whipped cream was melted on the shakes. When I got the food and drove home (I live on 99th Q a couple of blocks away) I took my food from the bag and noticed the fries were so overcooked (they were hollow). I took a bite of my burger and the patties were crisp and super dry. The Deluxe chicken sandwich was super bland, with only a few pieces of lettuce and a small top of tomato and No sauce was on it at all. I spent 45$ to toss most of it in the trash. I don't understand why they made me wait so long for food that was just cold and nasty. I will never return to this...

If you're going to close 6 minutes early you should post your closing time at 9:54pm instead of 10pm. I realize pulling up 6 minutes before you close isn't super convenient. However, as someone who worked in fast food when I was younger/was a server for 15+ years, and now runs a retail business with 3 locations; it might be nice to tell the customer at your speaker that you will not be helping them as opposed to, the young blond girl, staring at me and then just walking away. I have employees, they don't lock the doors, turn off the signs, or close their drawers until we are closed. If your staff isn't capable of working the extra 6 minutes, that's fine, but at least have the courtesy to let your customers know. I wasn't the only car that pulled up.... it's rude, and...