Scooter's Coffee — Restaurant in Omaha

First time here and will never come back, traveled from out of state and was told about this place. Downloaded the app to do an order ahead of time. When I arrived the place was closed no one in the little shack. Waited for 30 mins and nothing. Ended up going down the street to Dunkin where I got what I wanted and was treated with the best customer service I have ever had even when they didn't have the bread for the sandwich I ordered. Was on my way back to my family's house when I noticed scooters coffee had the light all on, decided to stop in to see about refund was told all the stuff was deleted and should not be charged. I didn't like that answer as there is no way to even know about a refund beging processed that only tells me you deleted the order. Abby was explaining stuff to me and when I asked for a number to corporate or office I was told to use app. She tried to say it was closed do to a shift change and that's something I could understand but I also think if that was the case why not leave a sign or note stating that so when someone like me that orders on the app knows to come back. Abby was very rude after I pointed that out. Not sure if it was stress but she told me we need to move this along and closed the window on me. This is not the way to treat customers especially first time customers. I have been in customer service nearly 10 years there are right ways to handle situations..... Abby does not possess the...

The poor girl working at this location on Saturday April 20th at 4:13 is doing this location all by herself. She remained calm very sweet very knowledgeable. I hope they realize that working one of these stores is extremely difficult with two or three people but to do it by yourself this girl deserves a raise and appraise from her management and from the scooter's franchise owners. People have been coming through non-stop she has been slammed and doing it all by herself come on scooters do better make sure that your employees have help and aren't trying to man your locations individually just to make a profit this is how you lose good workers. Kaylee we appreciate you (hope I...

Hopefully you don't have any issues with being given the wrong drink and no time to go back because the franchise owner will claim that she's going to send a card for a refund, never send it then never return your call again. On top of that, the barista was rude. I was a regular at this location due to work not too far, but not after my last experience. Prior to requesting the owner call me. I went to request my replacement drink, they were out of ice ao believe the reviews that mention being out of ice. Horrible location, too many in the area to choose from. Also watch out for the little red poles, you can tell how many cars hit them, save yourself...