Valentino's — Restaurant in Omaha

YES! 10 STARS. Customer service is incredible. My boyfriend and I would get pizza, pasta, and breadsteaks every game day. Delivery is always on point! Food is ALWAYS fresh. Chicken Alfredo is to die for. I literally can not express how great this location is. There was one time that my pasta noodles were a little undercooked, one out of 25 + times. I called in asking for a replacement; which I hate doing, but I was heartbroken about the pasta. The GM was super accommodating. He asked if I wanted the pasta delivered or if I was going to pick it up! I wanted to pick it up after work, but i was off work at 930 PM and the shop closes at 10. He said to stop in anyway. WOW. I worked in a kitchen and late orders were always annoying. I got to the shop late, past close. Logan, was amazing, stayed late and had the pasta warm waiting for me. How freaking amazing....

I love Valentino's pizza and have eaten it for years, however something has changed and not for the better. I ordered the Sunday family special with a large pizza, baked mastacholi with heavy meat sauce and garlic bread twists which was 39.69. To my disappointment the pizza was on the over cooked side and lacking a solid layer of cheese, the bread sticks were hard and the cook made the decision to make a spaghetti mastacholi bake because he had ran out of mastacholi noodles and told us this as he was handing us our food. He was creative but not the baked mastacholi with heavy meat sauce we were looking for. In fact it lacked meat and the marinara was so bland we seasoned...

I love Valentino's and I have never had a problem with them until today.

We are celebrating my husband's birthday so we ordered the garlic twists with marinara, salad with ranch dressing, Bacon Cheeseburger Pizza. The pizza and bread sticks had zero flavor. The ranch and marinara sauce were both watery and tastless. The salad is old.

This was incredibly frustrating when you are paying $60+ for a birthday meal. I don't know if it's just this location or if Valentino's is going downhill (which would make...