Sizzler — Restaurant in Ontario

I like Sizzler’s food and service in general, but I will never return to this location because manager Armando publicly humiliated and harassed me over a simple mistake.

I accidentally used an already-emptied gift card without realizing it. Any professional would politely say “this card has no balance, do you have another payment?” Instead, Armando aggressively berated me IN FRONT OF MULTIPLE SERVERS AND CUSTOMERS, raising his voice and threatening me: “We all know you here! If your payment methods don’t work, don’t bring it here!” Then loudly complained: “Man! Look at you, because of you the system got messed up!”

I was treated like a criminal trying to dine and dash over an ACCIDENTAL gift card error that I would have immediately corrected. Armando created a hostile scene, publicly shaming me in front of other diners over an honest mistake. I was so humiliated and intimidated by his abusive behavior that I had to wait in my car for takeout rather than stay inside. I am now a lost customer who drives to another Sizzler location to avoid this abusive manager.

Armando is completely unfit to manage any customer-facing business; his ultra hostile, abrasive personality belongs working as a prison guard punishing criminals, not managing a family restaurant. A manager who publicly berates, threatens, and humiliates loyal and paying customers over honest mistakes should be terminated and banned immediately before he drives away more customers and creates liability and damages to Sizzler big brand.

I will file a serious complaint to the headquarters until this is totally actioned. Me and all my acquaintances are ready to spend our hard earned money somewhere else as well.

UPDATE (11/7/25) After posting this review, GM Tony Quintero emailed me. Instead of apologizing for Armando’s abusive behavior, Tony: • Called my account “very hard to believe” - calling a returning customer a liar • Brought up a completely unrelated to-go order from months ago just to discredit me. • Defended Armando by emphasizing his years of service, as if tenure excuses behaviors and actual performance • Claimed they’re “not ignoring concerns” despite zero response until I escalated

Tony’s response is textbook management failure - protect the abuser, attack the victim. Instead of investigating Armando’s public harassment witnessed by multiple people, management gaslights customers and defends abuse. This toxic culture runs from the top down. I stand by every word and am escalating to Sizzler corporate with Tony’s response as evidence of management...

Sizzler is a chain steak house. This one is in Ontario. This was our first time here and we were very happy with the service and the food.

Parking is easy and the prices are fair. This Sizzler is very clean and they do their best to keep the salad bar clean and stocked. It is pretty large and very cute. It is not fancy, just comfortable.

The service is wonderful. You walk in and there is a large menu. You order at the counter and they bring the food out to you. They have a full salad bar and for that you are buffet style and they give you a plate and will collect a used plate and bring you another if you need. They also have food items in the salad bar area as well as an ice cream section with soft serve ice cream and lots of toppings. They sometimes also have Jello of various flavors. They also have at least one soup offering.

The service is fast and very nice. They bring your food when ready along with great garlic toast bread depending on what you have ordered.

They have a large selection of steak types, they have fish and shell fish and they also have chicken. Their burgers are great, but they must learn how to not burn them. I eat rare burgers, I was very clear, it came over well done and I had to send it back. The second it came medium and that was fine although not what I wanted. They really need to work on that if they want to keep my business. If I get sick from rare meat, that is my problem and I never have. Now their steaks are not top end steaks, you are getting what you pay for, but they are quite good and for the most part are cooked the way you ask. Their fish is great, we love the lobster and shrimp. We have never tried their chicken so I have no opinion.

They have a nice selection of drinks and they also have beer and I think wine. I did not partake. I had a coke.

The salad bar is pretty good, but they could add some different greens. As to the food at the salad bar it is fine, not great. They used to have a larger selection but this time it was mostly pasta and taco makings.

Their soft serve ice cream is great.

This is not fine dinning, it is mid range pricing so don't expect that for which you are not paying. For what it is, it is very good and you will like it.

Have fun. This is a...

My husband has been wanting to go to a salad bar and mentioned that we should go to Sizzler. Well as many of you have noticed, many Sizzler restaurants have permanently closed recently. The Sizzler that I used to frequent was the one in Pasadena. My dad would always suggest we go there for his birthday or Father's Day so there were plenty of memories there.

Anyway, I was surprised to see this particular Sizzler in Ontario with so many great reviews. I noticed that it was recently remodeled.

I've eaten here multiple times now and my husband and I have even brought my mom here with us. The price for just the salad bar is $18.99 per person, but it's $17.99 per person if you dine in between Monday-Friday before 4:00pm. The beverage is included for Seniors.

The first time we came here, my husband and I both got a lemonade which was an additional $5.79 each, but it was refillable and had fresh fruit in them. So yes for two salad bars and 2 lemonades, the total including tax came out to $53.90 hah. so now we both just get water... LOL

Anyway, it has not been very crowded coming when the first open at 11am, but by the time we are leaving it does fill up. Overall the salad bar options have been pretty good as there's plenty of fresh veggies, various soups, other hot items (spaghetti, chicken wings, mini tacos, taco bar) fresh fruit, and dessert. It's not getting a 5 stars because sometimes the soup (especially the clam chowder) is not hot enough and the taco meat is just way too salty for me. Otherwise, the salad options, fruit, and desserts are still pretty good. I'm also impressed with the service we've received. Even though you order, pay and pick your own table, the servers are very friendly, on top of everything and always bringing out the...