WaBa Grill — Restaurant in Ontario

All in all the chicken and rice and the flavors were right and good. But customer service was lousy! I ordered a chicken bowl with everything and she in returns asks if I wanted onions and I said yes everything and however you guys do it instead of asking me if that included the vegetables she just assumed I wanted a chicken bowl with brown rice. My orders up I see my plate it doesn't look right I asked doesn't come with vegetables and she says oh you have to say that basically saying that it's my fault that I didn't get vegetables cuz I didn't tell her. Sure I should have said veggies instead of everything but as a person that is at the register that has the capability of upselling and ensuring that the customer is ordering exactly what they want seems like a responsibility that she would have. When I was bringing it to her attention that I was disappointed on what I got she had no way of resolving the issue I didn't demand any kind of Correction but there was no willing to try to correct it so I sat down and ate the meal before I left I was going to get unsweetened iced tea from their tea canister it's marked unsweetened and the tea was sweet so overall the visit wasn't the greatest I've been to many other Waba grills and it's flawless I asked for a chicken bowl they ask if I want vegetables I say yes! do you want white rice brown rice you know I go to the Tea unsweetened this is the only Waba Grill that I've ever had...

👎🏼👎🏼👎🏼👎🏼“This Waba Grill is definitely the WORST waba grill in the whole IE” The only way I was able to post this was if I put a star but if it was up to me I would put no stars I wanted to complain on the cook because his necklace was so long that it was touching the food well he was cooking I also saw him using his cell phone while he was cooking and never once did I see him wash his hands Yes this is Beyond nasty because there’s so many people that take their cell phones with them to the restroom and the thought of that made me go ask for The manager and it turns out to be that the cook is the manager which by the way his name is Joseph so I asked him if there was someone else that I could speak to besides him and he refused to give me any information so I contacted corporate office and I send them the video of him cooking and doing all these obnoxious behavior I really hope they get to the bottom of this because the thought of this makes me sick to...

I went in it was busy they made me wait like 20 minutes to just order that was fine my problem is that I've came to this waba grill many times and they always make it difficult when it comes out to using the waba grill app system I showed the guy and it said that It covered it but he refused to accept his mistake and then on top of everything after I got my order he got it wrong and refused to fix the mistake again honestly this waba grill has terrible customer service I wish they would just give all there employees training because they need to learn I mean it clearly says in the app that it covers it and then they still refuse to accept there mistakes...