Sbarro — Restaurant in Orlando

This particular store needs a LOT of improvement: Customer service training, some signs directing where to order, where to pick up, where to pay. If it wasn't for the fact my kid wanted pizza I would have walked away after ordering. This is the worst place to have bad customer service with no proper direction. Being in an airport is already stressful enough without this kind of service. Got completely ignored after finding the place to order and after finally making an order there is no clear "next" point to move to. Someone says "next" by a register and after paying I had to figure out where to wait for my pizza to be ready. THIS IS NOT THE PLACE FOR THAT KIND OF CONFUSION. Be glad it's not up to me because I'd remove the whole staff...

Staff is very ignorant. With no regard to its patrons needs and stress levels. They just carry on like they are hanging out in a bar. They don't pay attention to what they are doing. Example they decided to serve the two slices of pizza that my wife ordered to the patron behind her, then they told her they were out of cheese pizza and we had to order something else. How do I feed a three year old and a five year old a slices of pizza with all kinds of toppings when all they wanted was cheese. All of this because they don't feel like working, they just want to clean up and be out by closing time. Horrible...

The girl at the counter seemed insistent on not leaving the register. When I asked if I could order she said “she will help you down there”. That woman was dishing up pasta and busy while register girl stared off into the crowd then left for the back room for a couple minutes. My pizza was in the oven literally 30 seconds and cold by the time I sat to eat it. One customer in front of me getting pasta and one behind me. Could have moved much faster if register girl helped her coworker. Seemed very work avoidant and pizza was cold. This after long flight delay due to very slow security and...