Chick-fil-A — Restaurant in Orlando

I’ve gone to many chic fil as before because quite frankly, I love chic fil a, not just for the food but for the attitude. I used to work at chic fil a and a big difference that I noticed from chic fil a and other fast food restaurants was that the costumer service was elite and the food amazing. From all my experiences I thought that was the standard, the norm if you will.

I had been dropped at a different terminal and would have to pass security and TSA if I wanted chic fil a but f it! It was chic fil a and for some chic fil a I was willing to go through those tedious things.

I get there and this chic fil a immediately seems different. From of house has the same uniform as back of house. The menu was shorter, like no salads, tenders, mac, and the selection of drinks was minimal and a bunch of other differences. That’s just another observation though.

Now to the food…

Early I mentioned that there’s a difference I notice from every chic fil a to your regular restaurant. And that’s the soul in the food and general attitude. The food was…how do I put it. Salty from the tears of it’s employees.

The buns were hard/stiff, the chicken was salty, the fries were over cooked and salty (made it very crispy though) but the produce (lettuce and tomato) were fresh! But overall the quality of the food wasn’t good :/ makes me sad to say that. I mean there wasn’t even many people at the location and with less items, you would think the food quality would be on point and amazing.

They forgot to give us straws and granola for my granola parfey. Also my partner is military and he asked for the discount and they gave it to us which was cool but they didn’t even ask to see his ID. They also don’t have any scanner to redeem your chic fil a points or acquire more. Almost felt like a chic fil a knock off. Again, all minor stuff but it kind of falls short from the general chic fil a standard. The quality of everything is similar to what I expect from a McDonalds, meaning that it was okay, not good or amazing....

Its "my pleasure" to award this Chik-fil-a with the dishonor of worst Chik-fil-a in the entire country. If I were Chik-fil-a, I would remove my name from this building. Let me start by saying Chik-fil-a is one of my favorite restaurants! To be honest, I've NEVER had a bad experience in my countless visits but in this one short visit I had several. First, the lady who took my order was very short and rude. Very poor customer service. Second, they got both of my drinks wrong. Ok, maybe it's just early in the morning and they're tired. What would Jesus do? Forgive... ok. I take my drinks back to the counter and very nicely let them know. It takes three of them what seemed like forever to replace them, all while no apology, no smile, monotone voice while chatting with each other but not acknowledging me.... just not Chik-fil-a type service. I taste my sweet tea and it's old. It's got the funky spoiled tea taste. Finally, I get my food (farely quickly) Wow! I'm so excited, I open up the bag hastily, unravel that foil wrapper that normally encloses heavenly chicken, and my excitement is crushed. My days ruined. They literally put a chicken nugget sized piece of cold hard chicken on a half cooked biscuit and served it to me! No wonder I got my food so quick, they had the chicken ready since yesterday! The biscuit left my mouth all powdery. It wasn't golden and delicious like I'm used to. What is this? I had to check the bag and make sure I was at Chik-fil-a. Y'all are imposters! If I wanted sub par food and terrible service I would've went to McDonald's! No, I would not recommend to a friend. Or an enemy. Or my dog.

P.S. there was a couple in the line from another country that had never been to Chik-fil-a but had heard so highly about it. I'd be willing to bet their first experience was not up to their...

I think this has to be the slowest Chick-fil-A location I’ve ever been to in all my travels. I stopped in here on the way out and the way back in at Orlando Airport and both times the line was not very long but my food took forever to get ready. On the way out I had breakfast (hash rounds) and it took nearly 15 minutes to get through a line of 3 people and get two containers of hash rounds. When I got them they were luke warm at best and tasted like they’d been sitting out for an hour (it was 6:30AM!!). On the way back in we stopped in just to grab a drink and an order of fries. Again another 15 mins just to get two orders of fries. There were 5 cashiers taking orders and about 10-12 people in line. More people were in line this time than on the way out but it still shouldn’t have taken so long with so many folks behind the counter. We only ordered two medium fries!The staff was completely atypical for Chick-fil-A and looked like they’d rather be somewhere else instead of actually working. Show some urgency and show some interest in helping your customers. Very disappointed with this location and I think the only reason people eat here is because it’s in the airport and you can’t really go down the street to a different Chick-fil-A location. I hope the management sees this and puts some initiatives in place to improve the work habits here. The fries were actually pretty good I just wish it hadn’t taken so long...