East of Chicago Pizza Co. — Restaurant in Orrville

I am from out of town and I ordered a pizza for one of my clients (a retail store) as a surprise. I gave the correct delivery information and the name of the business. They delivered it to the wrong place and the store signed for it thinking it was a gift for them. I understand mistakes happen and was not upset about it. I called the pizza place when I was notified that my clients never got the pizza and asked East of Chicago to send them another one at their cost and they refused. I even offered to pay for part of it and manager would have no part of it. He was very unprofessional and rude and acted as though I was physically attaching him by asking for them to fix their mistake, he also hung up on me. He said it was my fault that the wrong person signed for the pizza because they are affiliated with me. (They are not, I have no clue whom received the pizza) Never before have I had such an bad experience when trying to do something nice...

Driver Pulls into my Drive I go to door within seconds as I was watching for him. I am standing at door as he pulls out of drive a leaves. I promptly call East of Chicago in Orrville and was told the driver forgot a drink...Funny that I had no drink on my order. Then whomever I am speaking to at East of Chicago in Orrville Ohio tells me He does not have a cell Phone. WHY in the world would you pull out of my Drive....Go back to East of Chicago to get Other Orders Drink, Then come back to my house to deliver? And Yes it was cold when arrived of course.....Too bad considering I had a $15 Driver tip for him.....GET A...

I did a delivery online ordered on 4/4/21. Got an email saying it went through and it will takes about 60 min. I waited for about an 1 1/2 and called a least 5x-6x no answered. I'm thinking maybe it closed because it was Easter so I waited the next day to check my bank statement to see if it actually really went through and it did. I called again the lady told me she see the order but she can't do anything and to call back tomorrow around 11 for the ower. I called back the next day at 11:30 got told to call back they are really busy at the moment. I'm still here waiting for my pizza still. I will never order from...