Big Apple Bagels — Restaurant in Oshkosh

I would have preferred to give 0 stars but that is clearly not an option. My husband and I went into Big Apple Bagels on a Sunday (around noon). First off, nothing remotely friendly about any of the staff. They were out of Everything bagels, which was odd since it is pretty popular and advertised for both of the sandwiches we ordered so we substituted with sesame bagels. They guy behind the counter called our name and handed a bag to my husband -we were eating there and seated at a table but he never bothered to ask if it was for there or to go and couldn't be inconvenienced to walk the six feet over to us . Upon unwrapping the sandwiches, it clear they were not fresh. The bagels were so hard and dry, biting into the sandwich. They also are advertised as coming with a pickle spear which neither sandwich had. The cream cheese had practically no evidence of being onion and chive (one small piece of what I presume was chive). Furthermore, $2.99 for old, not hot or fresh carafe coffee is ridiculous. It was clearly sitting there since they opened. Apart from that, of the 3 or 4 males working behind the counter, one was drinking a shake or smoothie while handling food & cleaning...one other person had a necklace hang out of his shirt while he bent over food. The female smoothie employee had very long dark hair just hanging out, never tied back & no hairnet while she was preparing drinks. She also made several trips back and forth past the bagels and food prep area with her hair out (not health code observant). Apart from the wild hair, she had a constant look of either anger or severe recent trauma. Not exactly customer service friendly. After paying more than $25 for 2 stale bagel sandwiches with low quality deli meat, old barely warm coffee and rude customer service, we were charged another $25 after we requested a receipt. Of the 4 or 5 employees, no one bothered to come out and clean tables and at one point all of them went in the back together with no one at the front counter. No one smiled, or acted friendly - to anyone. At the end of closing, they collected all of the bagels with their bare hands onto metal trays and carts....for the next day maybe?? If this is the best we can expect from this establishment they should close. Very disappointing and a waste of time and money. Just another food place that has no idea how to...

I like grabbing breakfast here every now and then. The bagels are always perfect. It was hit and miss if they toasted my bagel or not the first few times I went so I just started ordering a toasted bagel and that fixed the issue. They have a few "deluxe" bagels that are usually more unique flavors than their typical large selection of bagels. They also offer bagel sandwiches and deli sandwiches. I have not ever had anything here I haven't liked.

The one uprising thing is their coffee is actually really good. The offer brewed server yourself coffee but also have lattes, cappuccinos, and mochas. They also offer an Icepresso blended coffee drink.

Overall this is the best place I have found if you want a bagel in this area. They are decently priced if you decide to bring some...

New ownership?? I used to come to this location often as I’ve always lived in Oshkosh. I hadn’t been in In maybe a year or two but the last three times I’ve been in recently it’s been so different. The employees all seem so unhappy and it used to never be that way. The bagel selection is way more limited now as well compared to all they used to have. Same with the cream cheese options and coffee drink options. Also weird and worth noting, but I got an egg sandwich and the egg just seemed plasticy and off. Just a weird experience the last 5 times I’ve been lately after having been a customer for 10+ years and always being super satisfied in the past. Kind of sad to see. Unfortunately there really isn’t another good bagel...