Caribou Coffee — Restaurant in Osseo

I really like that this Caribou has a drive-thru and that they have the Nitro cold brews (so yummy)! I was disappointed this weekend when I showed up at 6:15 am on Sunday to get a coffee on my way to work. I had checked Google that said they opened at 5:30 am, but when I pulled up the open sign wasn’t on. I figured it was an oversight and pulled up to the drive-thru to place my order since I saw employees inside. I was told by one of the employees that they didn’t open until 6:30 am. When I said I looked up their hours, they told me I must have been looking at the wrong thing because they changed their hours to 6:30 am on Google. I asked if I could please still place an order since it was only 15 minutes until they opened, but was told they weren’t set up for that, so no. I suggested a correction to the hours on Google, but it still says they open at 5:30 AM daily. It might take turn around time for the hours to post, but I feel like the employee I talked with definitely could’ve handled the situation...

I go to this establishment every morning, some employees are wonderful and they really make very good coffee, but today when I went to get my coffee as usual an employee asked me which card I would use to pay from my phone, and he mentioned to me about some rewards that some people use especially on iPhone, I don't really use this and I have my wallet, but this is unethical for this company to ask that type of question, since that type of information is confidential, I do not have these types of benefits and if I go for a coffee I will pay you...

My mom called in an order for one canteen coffee for a big meeting for her business. We placed our order in a little bit before 12 and asked for it to be done at 1. They told us it was no problem at all and that everything would be good to go. When we went to pick up our order five minutes before 1 they hadn’t even began to make the coffee. The coffee wasn’t done until 15 minutes after when it was suppose to be. They were unapologetic, said it was “only 15 minutes late” and offered us nothing for the inconvenience. Very...