Little Caesars Pizza — Restaurant in Palatine Township

So this was my first time at this location and I won’t be coming back. I didn’t have high expectations, but I did expect a certain level of sanitation at least. Instead, I got to watch the un-uniformed kid I’m not convinced worked there put his phone on the box that he would put my pizza in (he was on a video call), then move the phone around the work station until they could get a good viewing angle of the screen. He then removed my pizza from the oven, rubbed his right eye, removed another pizza from the oven, wipe some snot off his nose onto the back of his bare, unwashed hand, cut my pizza with a cutter that was clearly covered in grease, then box it up, walk over to the counter and hand me the pizza as if nothing had happened. If he was unaware that he was in full view while doing this, I would be shocked, which tells me this is just normal. Needless to say, I didn’t...

Staff was overwhelmed due to one of their ovens not working. Staff messed up the pizza that I ordered. Manager was unprofessional and rude. The manager was screaming at her staff for her own mistakes. She kept blaming the oven was broken and could not provide me with a refund. Manager informed me that she would have the order ready within ten minutes. I waited another 30 minutes and they still not have the pizza ready. When I asked again how long it would take, the manager told her staff that she didn’t care and did not have time for this. Then another female staff stated that the manager just barely put the pizza in the oven. I simply wanted a refund. A male staff member gave me cheese bread and wings instead. Very unprofessional of the manager to behave that way with her employees...

Upon arriving at this apparently illegitimate or defunct Little Caesars location, specifically because of their current stuffed crust hot n ready advertisement, I was sadly informed by the manager on duty (the GM was n/a) they do not have any pizzas ready now and never do. He said it would cost too much to do that and that they do not. I confirmed this was a “franchised location” and the manager stated that “corporate” sends them these signs and they just put them up. I will spare you his interpretation of what “hot n ready 4-8pm” means… Nonetheless, this is clear & present false advertising + breach of franchisee = Bad Faith Business!

As a hockey person & resident of Rolling Meadows I am embarrassed for the Ilitch’s & my city for allowing such a gong show to do...