Subway — Restaurant in Palestine

My recent visit to Subway in Rusk, Texas, was fairly typical of the franchise. I ordered a turkey bacon guacamole footlong sandwich on Honey Oat bread. The ingredients were reasonably fresh, though I noticed that since Subway started hand-slicing their meats, they keep them behind a stainless steel shield, so you can’t actually see the meat before it goes on your sandwich.

The Honey Oat bread was acceptable but not outstanding. A notable issue is that Subway’s bread, when toasted, tends to taste more stale than genuinely toasted, which was again the case during this visit. I did appreciate the creamy sriracha sauce; however, I recommend balancing it with equal amounts of ranch dressing to mellow its intensity, and this time, they followed my request perfectly for a light application of each.

Unfortunately, the vegetables weren’t impressive—the lettuce appeared old, and the tomatoes were pale, likely greenhouse-grown and out of season. Service was straightforward and competent; the employee listened carefully and efficiently assembled my sandwich, which is really the essence of Subway’s service model.

The main concern with Subway continues to be the value. Compared to assembling a similar sandwich myself, purchasing ingredients from a local grocery store such as Brookshire’s, Subway is notably more expensive. At home, for slightly less cost, I could easily make two footlong sandwiches of comparable quality.

Ultimately, Subway provides convenience over value. Given its widespread presence and consistent mediocrity, it’s challenging to rate it beyond average. Therefore, my experience at this particular Subway location in Rusk, Texas, falls firmly into that...

Dear Subway Management,

I am writing to express my concern regarding the behavior and professionalism of two employees during my recent visit to your restaurant. One was an older woman I believe on her 30s who consistently showed a negative attitude, and the other, Krystal the young lady, was noticeably rude and unprofessional.

After placing my order, I saw Krystal come out of the bathroom. When I went in afterward, there was a strong smell of vape smoke inside the restroom. The smell was very unpleasant and concerning. I noticed her name tag at that time, which is how I remember her name. Smoking or vaping inside the building is not acceptable, especially in a food establishment, as it compromises both hygiene and customer comfort.

Because of how Krystal handled my food, I lost my appetite. I also strongly suspect she did not wash her hands after vaping inside the bathroom, which is extremely unhygienic and unacceptable.

If this issue is not addressed promptly, I may be forced to report it to the local health department.

I hope Subway will take this matter seriously and take appropriate steps to ensure a professional, hygienic, and respectful environment for all customers.

Thank you for your attention to this matter.

Sincerely, Makayla B....

This Subway gets two stars only for the customer service after 8:00pm. Granted it's understandable if it's 10 min till 9:00, but these folks see you drive/walk up and they run to the back and hide. The time previous to this I got in the drive through line at 8:30 with two cars ahead of me, who received their sandwiches. When I pulled up at 8:48 which seemed like an unusually long wait spent almost entirely on the second car they told me they were closed after I had waited in line for almost 20 minutes. Tonight it was about 12 minutes till 9:00 and they ran straight to the back when I pulled into the parking space, and I could see everything had already been put up. I don't hold this against the employees honestly, this store needs to change their closing time to 8:30 if they want their employees leaving by 9:00. The store on the opposite side of town will be getting all of my business (which are $50 minimum) from this point on. I almost never leave a review much less a negative one like this and I understand their line of thought, but that's the nature of the...