Wawa — Restaurant in Palm Bay

I visited this Wawa location around 7:05 pm EST and encountered one of the most frustrating customer service experiences I’ve ever had. I initially called to address an issue, and the person who answered (possibly the supervisor) seemed disengaged. When I requested to speak with a manager, I was simply told to go to the register without further assistance or even an offer to connect me to the manager directly.

After I followed their instructions, I realized my concerns weren’t going to be handled seriously. I had to call back myself, and, instead of receiving prompt help, I was put on hold indefinitely. Eventually, the same gentleman came outside to speak with me, but instead of engaging in a professional and understanding manner, he adopted an aggressive tone right from the start. His entire demeanor was confrontational, which only worsened the situation.

At this point, another employee, William (or "Bill"), joined us. I hoped that he might help resolve things, but unfortunately, his attitude was just as unhelpful. He made no effort to listen or understand my perspective and, instead, seemed more interested in arguing than assisting. It was clear that neither of these employees was willing to acknowledge any error on their part, which was incredibly frustrating. The lack of accountability and respect for customers was palpable, and it’s sad to see that no one at this location was prepared to handle a simple customer issue with professionalism.

Overall, this experience left me with the impression that the quality of customer service at this Wawa location has taken a steep decline. It’s disappointing that employees here are unable—or unwilling—to admit mistakes and work toward a resolution. I hope that Wawa considers additional training for staff at this location to ensure they handle situations respectfully and constructively. For a company as large as Wawa, customer service should be a priority, yet this interaction has left me questioning the standards being upheld at...

Hi, My name is Jason. I got the Wawa app for the first time today and used. So that I could visit your lovely store and use my gift card. Neither the App nor the "employees" told me that I needed to get a bad from the front register or if I need to sign/verify anything to take my food and beverage... What?!? I stood at the counter for 10... Ten minutes and waited for any intelligent, civilized human being to attend me or even say hello... This store has zero professional customer services. At this point, I will go to any other Wawa or better yet the CUMBERLAND FARMS next door! When I finally said something the male "employee" told me I need to order. My order was right in front of me not in a bag as a "normal" carryout order would be PREPARED! So said "employee" gets all flustered and doesn't know what to do or tell me. I ask for a bag and am finally told to get one from the front register even though my food is already paid for and I have no reason to go out of my way for your "employees" when I didn't need anything else. Really?!? So with a few polite choice words I grabbed my unbagged food and lumbered it to the car where I had to throw it on my hood so I could free my occupied hand to unlock my car and leave as I had always planned when I installed the "professional" app... So please give me a great frakking reason to come here again? Cause I'm not feeling it. I didn't even get a greeting... What is this? It seems like a crypt with...

And for y'all who don't seem to get it. It's not about the frakking bag. Stop cropping the Big Picture. It's about the fact that neither of the "employees" on food prep acknowledged a consumer waiting at the pick-up counter with a huge "PICK-UP HERE" sign above it. Whom ordered and paid for their food and beverage on the Wawa Smartphone App with no indication as to whether I needed to sign a receipt or show them my Wawa App to verify I ordered the food that sat in front of me on the counter unbagged so I could just get my order that was already paided for on the Wawa App and go home. Wawa is not a restaurant, IT IS STILL A CONVENIENCE STORE AND I WOULD NEVER EAT THERE... LMAO! I am not an employee of Wawa nor do I frequently go to Wawa. The last time I went to Wawa was nearly a year ago and they put my food in a bag... However, the main point is STILL that the "employees" were disrespectful, unprofessional, lack luster, imbeciles... Can I make my point any clearer?

P.S. So y'all are saying I can just come up and grab anything off the counter...