Sonic Drive-In — Restaurant in Palm Bay

We went to sonic on halloween night. It was after we wrapped up trick or treating, and as you can imagine, they were a little bit busy. There were two cars in the drive through ahead of us. And quite a few tables sat inside. We had to stop at Walmart so we decided to go through the drive through. Once we got to the speaker box, no one said anything. We sat there for about five minutes before my husband started asking if anyone was there. No response. The person behind us said, maybe we should honk the horn...So we did. Another 3-4 minutes went by without anyone so much as saying "hey, we'll be right with you." We decided to go inside. Once we parked, we realized the person that was pulled up behind us was again waiting for a Response they weren't talking to anyone. We go inside, see that they are obviously serving someone in the drive through the truck that was ahead of us..2 people at least that I could see were wearing headsets, and there was a screen with a live video of the drivethru. We could see it clear as day from the dining room. I watched as the person took the car's order that was behind us, And we waited another ten minutes for anyone to come to the front to take our order. We watched as car after car was serviced before we were. Even after sitting in the drive through being completely ignored. Once we finally got our order in, The person who took it was very nice. Unfortunately, there was nothinv on the menu that i could eat. No grilled chicken, no wraps, no salad, no nothing. Looking around there was probably 5 other tables sat inside. Everyone was waiting on their food. So we waited and we waited, and we waited. Literally 30 minutes. Once again drive through cars were waiting a while, but they weren't waiting as long as we were. Somehow cars were ordering and leaving before us. Once we finally got our food, we ensured we had everything, and drove over to the walmart parking lot so I could run in and my husband and kids could eat. My husband said all of their chicken and fries were cold.The mozzarella sticks were the only thing that was hot. But after waiting that long, you expect everything to be hot and fresh. We frequent sonic pretty often. It's one of our favorite places because everything usually comes out hot and fresh, even if we have to wait extra couple minutes, we don't mind. But after clearly being ignored in the drive through, then, coming inside and waiting for drive through to be serviced. Not to mention our feet or sticking to the floor because clearly that dining room has not been mopped in quite some time. We at home around 10pm.When I could finally make myself something to eat for dinner. Considering we got to sonic around 8:30 and live about 20 minutes...

On April 13, 2024, at approximately 9:00 pm, I arrived at Sonic #6566, Palm Bay, Florida. I waited in line for about 25 minutes. Once I got to the order site, the person taking customer orders was unavailable. I proceeded to the drive-thru window, and before getting to the window, an employee came out and asked if I was there for a dash order. I explained my issue, and she told me the person at the window would take my order since she had technical problems with the headset.

When I got to the window, the manager, Kara, was rude and refused to take my order. Instead, she told me to go around and wait in line for another 25 minutes, citing concerns for the rest of the customers. I informed her that another employee had told me I could order at the window, but she dismissed it, stating that the employee was new and didn't know any better.

I asked for the district manager's phone number, but Kara refused, saying that her district manager did not allow her to give out his phone number. I am disappointed with Sonic Corporation for hiring young people as managers with no customer service skills or training to go above and beyond to serve the customer, especially since it was their fault for not having the equipment working correctly. The manager verbally gave me her name and corporate phone number, but I had to remind her to write them down on paper. Furthermore, the district manager falls into the same category; he is not looking out for the company's best interest and seems to need to remember that we, the customers, pay his salary.

As a veteran who served in the USMC for five years, I find it unacceptable that Kara was unwilling to go the extra mile to fix the problem and believe that her behavior was discriminatory because of my Latino heritage. The following message addresses the lack of respect and inadequate customer service. Cultural sensitivity is crucial in ensuring that customers receive the treatment they deserve. I hope the individual in question will strive to improve in this aspect.

It needs to be clarified why the district manager is disinclined to utilize the company-provided equipment or maintain a proactive presence in his assigned stores to ensure optimal customer satisfaction. Adhering to these standards would drive sales and profits for the company and foster personal growth for the manager and...

This is the worst experience I’ve ever had at sonic. I placed a mobile order at 11:11pm, and I arrived at 11:17pm. When I got to the speaker, the girl on the headset said that they didn’t have apple pay or ice cream. I understand the apple pay because I worked at a different Sonic for 4 years, but the ice cream??? She asked what we wanted to sub out our blasts for but said the blast, shake, and slushie machines were all down. I’m not trying to be that person, and I know it can be rough some nights when closing, but there is no possible way every single machine was down. When we got to the window she proceeded to tell us that there was no chili either which was on half of the order, and we payed for extra chili and cheese on the chili cheese tot. While we were waiting for the food, I saw that the shake machine was literally still dripping ice cream from the order before, so i know she was lying about that too. When we finally received the order, there was no shredded cheese on the tots that i paid and asked for, instead it was one piece cut in half like you do the cheese tot and it was only on the edges and there was barely any on there. The footlong I ordered was actually just two 6 inches put together with cheese and was cold. The single cheeseburger I ordered was cold and super dry. The cheesy bacon super sonic stack was supposed to be on texas toast, but instead was a regular bun that they definitely did not even bother putting through the bun toaster, and the bacon was chopped up instead of full pieces. They offered to let us come back tomorrow and they would remake the ice cream and the chili cheese tot but that was all and they didn’t even bother taking our names down. I understand closing but there is absolutely no reason to be closing the shake, blast, slushie, and hotdog station down 47 minutes before close. I’m also going to go out on a limb here and just assume they shut down the grill early too because everything supposed to be grilled was cold. Whoever was working tonight should be fired because they clearly don’t understand how a business needs to actually do their job to make any money. i’m so disappointed in how bad...