Kabuki Sushi Thai Tapas — Restaurant in Palm Beach Gardens

Hair in food. Go elsewhere for your health! We used to love this place but quality has gone down the hill, especially the quality of the take-out orders. Accuracy seems to be a problem for them too. The chicken has been really tough to chew. The noodles are stuck together. The veggies are also not fresh and tough to chew. Today was the last straw. We ordered lunch take-out and one of the rolls has 2 strands of long black HAIR rolled into the roll! Absolutely disgusting! That tells me the staff preparing the food aren't wearing hairnets . Isn't that a health code violation?! Looks like they had have 26 HEALTH VIOLATIONS since November! We immediately called the restaurant and told the person answering the phone. She just said hold-on and passed the phone onto someone else. The next person answering the phone was Lisa. We explained to her that one of our rolls has hair in it. She didn't sound surprised nor apologized at all. We told her we're quite upset and it would take us too long to come back for it now and someone is missing a roll for lunch. She still didn't apologize and just said I'll give you credit for it and that's all I can do. In my opinion, when your restaurant staff left hair in the customer's food you should not just give credit for that roll. You need to first apologize, and then make it right by refunding the charge for that dish in addition to providing that dish again next time since you essentially ruined a customer's lunch. We've been long time customers and have been putting up with the declining customer service and food quality but this was the final straw for us. I don't know if Lisa is the owner or the manager. But this is not how you treat your customers especially when your staff is the one who caused this incident. Put yourself in the customer's shoes, how would you liked to be treated and how would you like to be compensated? I'm not looking for a free meal since the meal quality was worse than ever. It's just very upsetting how you're handling this situation, never apologized at all, not a bit of remorse in your tone of voice. It felt like you were being bothered and inconvenienced when in fact we're the ones being inconvenienced. You telling us this is "all I can do" sounds like you're not willing to do the right thing and just want us to hang up the phone and be done because we're wasting your time. There are plenty of restaurants in town with better service and quality of food. You should reflect on your attitude toward customers and better train your staff.

Reply to Owner's Response on 4/22: While I appreciate you responding to my review. There's really nothing else I want to talk about. I rather not provide you with my email as well. My husband placed the order online on 4/21 at 9:36am, the order number is 251755750. The roll with the hair was a veggie roll that was part of the lunch combo with a Pad Thai. Lisa told us we can have $6 credit for future orders. But honestly, I don't trust your establishment to make our next meal for obvious reasons. Trust is difficult to gain once it's lost. So we don't have plans to use that $6 "credit". You can decide how to move forward with this information. If you choose to refund us, that's fine. If not, I won't be coming back to redeem that "credit" anyway. So you do what you think is right. I just wanted to bring awareness to...

Disgusting, inedible, greasy food. Improperly cooked. Horrible. Go literally anywhere else. Waste of food, waste of money, and a terrible impression to give people of what (when properly prepared) is one of the most delicious culinary traditions of southern Asia.

Ordered a lunch cashew chicken that included white rice and salad and also ordered a spring roll appetizer.

Entree had a ¼ inch layer of oil in the sauce, and on the food, the cliche "swimming in oil" does not apply here as this was deep sea diving in it.

Spring rolls had only a whisper of color and were leaking grease, soaking through the thin paper doilly in the container and dripping when picked up. Obviously, not cooked enough with too cold oil temperature, causing them to soak up frying oil rather than actually frying.

I cooked the spring rolls an additonal 15 minutes at 375 in my convection oven - they came out crispy outside but after resting and soaking through 6 paper towels with grease I cut one in half and the cabbage/noodle/meat filling was horribly saturated with oil and unsalvigsble from the original restaurant preparing them with improper frying oil temperature.

The entree I attempted to save by separating the meat and vegetables from the sauce and rinsing the meat and vegetables with water in a strainer. Even with thoroughly rinsing, food retained a greasy texture and still left large oil marks on paper towels. Using a gravy separator, I was able to remove 3 tablespoons of oil from the sauce. Remember, this is a lunch portion, so there is not much sauce to begin with, so it was about ⅔ oil to ⅓ sauce.

I ate 1 slice of chicken, 1 piece of broccoli, 1 carrot, and 1 bite of a spring roll. It was all too greasy to be safely eaten. I resigned myself to white steamed rice for lunch but found that the entree oil had leaked into the rice from the other side of the container, rendering it also inedible.

I'm so glad I spent $21 and wasted my lunch break picking up this order.

Service was good and staff was friendly and greeted me promptly with my order. The atmosphere was typical of this style restaurant.

Staff gets 2 stars off because they should be ashamed of serving this food to anyone, and I am shocked they allowed this to be served.

Pictured is some of the clean-up efforts to illustrate just how much oil - this does not include the oil I separated out from the sauce or additional paper towels already thrown away. And no, that is not just liquid from...

WOW, wish I could leave zero stars as they really don't deserve a star. I'll admit, I have been here several times for lunch and was always a good experience, but first time tonight for dinner and I will definitely never go back. Only good part of the evening was being seated, from there it was all downhill. I ordered the chef's special, typically referred to as the sushi deluxe, which is the chef's selection of 9 pieces of sushi along with a basic house roll. Their chef's special comes with a spicy tuna roll, which I don't like so I asked them to substitute for a different roll of the same price (sushi+avocado roll), but surprisingly he said they cannot substitute anything on the menu. I offered to gladly pay an upcharge to substitute the non-spicy roll but he refused. He even asked another waitress passing by and she said no. In a bit of shock, I agreed to take the chef's special as it is since that was their policy. Big mistake, should have just left at that point but we didn't want to make a big deal out of it so we tried to salvage the night. Meals came out and my daughter, who loves Pad Thai, barely ate her Pad Thai because it was terrible. Flavor was off, noodles were stuck together and chicken was overcooked. My sushi was ok, but the spicy tuna was gross (would have been nice to have what I wanted instead). This is my first bad review of a restaurant but BE WARNED - if you go to Kabuki you will not get good service and be prepared to only eat exactly what is on the menu. I will definitely not be back.

*Oh yeah, almost forgot the best part... they bring us our check for $75, I give them my card and he comes back and says they forgot one of our side salads so they had to add it, so now my check is $80. Seemed a bit shady to me - who presents you a check for a sum amount of money, takes your card, then adds more money to a bill and comes back and tells you they charged you more than what you were presented??? If I had not already been beaten down by the horrible service and poorly prepared food I would have said something but we really just wanted to get out of there! Save your money and go to ANY other place...