Subculture Coffee PGA — Restaurant in Palm Beach Gardens

I stopped at Subculture to use the coupon from the Palm Beach book. Typically I like their coffee bean selection but this the cashier (black hair) gave me no info other than the name of the bag. Usually they have a few options to choose from. I asked what type of beans and she looked annoyed. I was taken back by her attitude and lack of customer service so I completely forgot to give her my coupon. She rang up my coffee. I had my Apple Pay out and ready so the machine read it before I could ask to use my coupon on a pastry. I then asked her to use it and she looked at me and said you can’t use this in an irritated tone. You already paid. I asked her to cancel the transaction and re-due it. It can be done. She said no. I don’t care about the coupon but the lack of respect and no personality other than her extreme gothic appearance is awful. Subculture has wonderful coffee and they should address who...

Deleted my last bad review so I can rewrite another hoping someone who matters might read this. I have many other options for coffee but go to this location for convenience sake. I ordered a cappuccino, a drink with foam at the top. I enjoy it in a wide rimmed mug to get an equal amount foam and coffee with each sip, not to mention the environmental effect of disposable cups. I asked for it in a mug only to be told with a blank stare, “we don’t have any mugs…” Awkward silence ensued as I waited for a solution. I left not being given an option, and noticing several dirty mugs throughout the cafe waiting to be cleaned for my, a repeat customer’s, convenience. Totally disappointed to have to go elsewhere to be accommodated in the simplest of ways. Perhaps train your staff to be more accommodating and to consider other easy options to provide the service you advertise. A scene straight out of...

Where do I start. It's dark in here, the employees don't speak up loud enough when they call your name, this place never has any syrups. I swear I came here almost every other day for two months and not once did they even think to order things that they didn't have in stock. I feel like caramel is a pretty basic flavor in the coffee industry--correct me if i'm wrong. Not sure why this isn't something they order in bulk if they keep running out of it or why they don't have a foresight to order before they run out. Simply annoying. Not to mention again how dark and dreary it is there. The best thing they have going for them is their coffee bean. That's all. even the biscuit my boyfriend got was rock hard. I swear I almost cracked my tooth on it. I'd post a picture, but I didn't actually get something this morning cause I was frustrated that they still didn't...