Gong Cha Palm Springs — Restaurant in Palm Springs

I like Gong Cha. I had my first bubble tea at a Gong Cha in Asia years ago, so it is nostalgic to me. I was suprised and excited to see one near me in florida when searching for bubble tea on google maps. For the most part, it has lived up to what I remember. There are options here that 90% of the other bubble tea places dont have, my favorite being the milk foam, I love the slight salty and savoryness it adds to the tea and how it slowly mixes in.

When the drinks are good here they are very good (see picture for example of a perfect drink) but there is a problem with consistancy. Today, and this is the second time it has happened out of maybe 10 visits, my milk foam had small chunks in it. I believe this is a result of overmixing and turning some of the cream into butter because I saw today that a blender is used to make the milk foam and that it was not made fresh but had been in the blender ready to go (not sure if that is typical). It did not taste bad or off, maybe saltier than usual, and it did not mix into the tea how it usually does. Also, my drink did not have the normal green sprinkle garnish.

Anyway, im writing such a detailed review because I really like this place and would like to give helpful feedback, but im not the type to do...

All this talk about great service must be a lie. I just called them because I was 10 minutes late for closing. I heard a great reviews about this place and I really wanted to try it out but It was like a 30 minute drive to get here. I called the store to see if they would have some compassion and they didn’t wanna make me anything. They told me they had closed and they dumped all the teas out. That is so wasteful, I do not want to support a store that dumps out tea nightly they should be saving them and reusing them. They told me I could get a brown sugar fresh milk but if I wanted milk, I could’ve just gone to Publix and gotten that I want a tea. I go to a Boba store to get tea not milk. This is so unacceptable. I drove so far and so long to come try this boba everyone says is amazing. I am so disappointed in what I experienced. I never wanna come here again and nobody should try it cause they can’t accommodate me after I’ve been driving for so long. Like they could’ve just put a teabag in hot water it made me It’s not that...

If I could give this location no stars I would. Constantly out of boba lol let’s go get boba tea without boba guys! Paying for over priced teas at that point. Ridiculous. The past 3/4 times we have come. Then the staff laughs about it! Rude! Teach your staff manners and good customer service ✌🏼 won’t be returning.

UPDATE

• GAVE YOU GUYS ANOTHER SHOT LOL ONCE AGAIN YOU HAD NOTHING WE WANTED TO GET AND THE STAFF DIDN'T KNOW WHAT PRODUCTS HAD DAIRY HE SAID NO THERES ONLY CAFFEINE LOL….? Only reason I’ve returned was our friends wanted boba and you were the only place around lol stop calling yourself a boba tea shop that also has bubble waffles but no batter LOL AND IF WE WANT TO WAIT 24 hours for the waffle to cool down lol what?! This establishment is a joke. Also no music your poor worker is so depressed all alone in the shop please staff your store responsibly! SHAME 🔔 SHAME...