McDonald's — Restaurant in Palm Springs

Let’s talk about the Big Mac. You know, the king of burgers. At least, that’s what McDonald’s wants you to believe. You drive past a billboard, and there it is: a towering, majestic stack of juicy beef patties, glistening sesame seed buns, crisp lettuce, and that oozy, seductive Big Mac sauce. It looks so good, you’d consider leaving your partner for it.

Then, reality hits. You pull into the drive-thru, heart racing, anticipation building. You open the box… and there it is: a limp, sad excuse for a sandwich that looks like it just went three rounds with a heavyweight boxer. It’s crushed, the lettuce is everywhere but inside the bun, and the patties look like they’ve been grilled in the flames of despair.

It’s like a one-night stand gone wrong. It had so much promise on the billboard, but when you finally meet, you realize it’s just a sloppy, uncoordinated mess. The sauce is barely hanging on, the buns look tired, and the cheese—oh, the cheese—isn’t even trying anymore. It’s half-melted and sliding off like it’s trying to escape.

Honestly, it’s like five guys had their way with this poor Big Mac before it got to you. Not the burger joint—actual dudes, just tossing it around, laughing, and then throwing it in the box like, “Here. Enjoy.”

And yet, I still eat it. Every time. Why? Because sometimes, even sad and defeated things deserve love. But damn, McDonald’s, do better. Give us the Big Mac we see on the billboard, not the one that looks like it...

QSC&V used to mean something at McD’s. Quality, Service, Cleanliness, and Value. I was a store trainee in St. Louis Park, MN in the mid 90s. A Quarter Pounder with Cheese extra value meal was $3.18 and one of the most important rules of Quality was hot food was served hot and cold food served cold. McD’s French fries were the gold standard. If your fries aren’t right the whole experience suffers. What happened to QUALITY? Not just this location, everywhere!! Managers are taught to keep a eye on quality. It’s not hard to make the perfect French fries . You just follow a process. Fries should be dropped and a timer set. In a short while it will beep to shake the basket to loosen the fries. The next beep they’re done. Must be removed from the oil. Shaken, and dumped in the bin and immediately salted. They’re goid for 7 minutes. Then should be thrown out. Tonight my fries were basically raw, limp, vaguely warm . The person who handed me the order in drive through wore a manager shirt. SHAME DO BETTER If not raw they’ve been sitting around too long. I can’t tell you how often I get fries with NO SALT. Blasphemy. At this location and others. McD’s used to be top...

Yesterday and this morning got 2 lg cokes for traveling. Stopped here to get fresh ones. To our surprise they have increased the price of sodas. With tax 2 lg cokes was $4.11. When we questioned at speaker, he said changed 2 weeks ago. We also pointed out, sign still says 1.00. To be expected when getting to window, it was person that took our order. Our total, $4.11, handed him 5 dollar bill and a quarter, and asked for receipt as we always do. He handed back 11 cents, when we again asked for receipt he said next window, we then asked for our dollar change, he then started arguing with us, finally called a manager, he then took back the 11 cents back, thinking he would correct that error. We then asked for manager, he shut the window saying "goodbye". Pick up window, again asked for manager, she said she was one. Asked for receipt and explained what happened at 1st window, she proceeded to hand us the 11 cents, which is still wrong, but we already asking about price change. She says there are franchise owners and corporate locations, but did not know which they were. We informed her board still had $1.00 listed. Not wanting to make any accusations but...