The clam house has been a favorite of our family for many, many years. We went in around the time of the change of ownership and noticed a major difference. Again, this was at the time of the change of ownership so we excused all of the things that we experienced because of the circumstances. Tonight was our first night going back since then, which has been a considerable amount of time, 1+ years. The experience tonight was much the same, if not as bad as when we went in right after the change of ownership. The new owner is incredibly offputting. He treats his staff terribly, makes them super uncomfortable, which in turn makes patrons uncomfortable. I see other people mentioning this in the reviews so I know Iām not being a Karen because this is my second experience feeling this way. As a local business owner in the community, I would highly recommend treating your employees with dignity and respect and not hovering over them like they are incompetent. You couldāve been doing so much more as an owner to help your employees and your restaurant run better, besides ushering them around when they didnāt need you to, and it just made it uncomfortable for everybody.
I see you reply to other people who have said the same thing as me, that you are Greek and this is just the way that you are. But I suggest that you take advice from others and perhaps change this. The previous owners were amazing and nothing like you and I wish that they were still the owners.
In addition to the horrible customer service (strictly from the owner) and the cringe vibes that you brought to the table, the food is so much worse than it used to be. I thought the first time that we went there, after the change of recent ownership, that this was the reason. I see now, almost a year after the fact, that you have CLEARLY not kept up the quality of the food. We will not be back. Loyal customers for 10+ years and you have lost our business. YOU have. Not the restaurant, not your staff, but the owner. You should know that. And take it into consideration. DANIELLE, youāre a great waitress. You donāt deserve to be treated the way I saw you treated tonight. And Iām sure your fellow teammates are experiencing the same thing. I hope you find a job that treats you right. I am always looking...
Ā Ā Ā Read moreI wrote a review 2 years ago about The Clam House while it was under different management. I wasn't a Happy Customer at the time. Today is a new story and I am so thankful that OUR HOMETOWN gathering and watering hole has returned even better than before. My wife and I have been waiting patiently for the re-opening and when we walked in for the first time we were blown away at how much hard work had been done. Its an absolute transformation. The sushi is the best in the county as far as I am concerned. The atmosphere, staff, drinks and food are amazing. Its nice having our spot back. Thank you Valanti for always having a smile and always greeting every guest as if they are the only ones there. Last night the bar was full there was a table of 15 or more and the high tops were packed, I believe most the outside area was full as well. We had Grouper Nuggets, Edamame, And probably 6 different rolls. I have had the Steak before and it was also very good. The Fresh fish is amazing, however because its so fresh it goes fast. If you come in late, you might not get the size your looking for because its first come, first serve. The Clam House Grouper is highly recommended. Its our regular stop at least once a week if not more. I also always refer all of my out of town clients there to show them a great time and meal. CONGRATS GUYS and KEEP UP...
Ā Ā Ā Read moreWe visited the Clam House two Saturdays ago. I thought I knew all the best kept secrets in the area but I was seriously wrong. I love the casual beach/ shore/sea atmosphere and decor. It was comfortable and relaxing. I told my husband I wished we lived in Palmetto because this would be my local bar when I needed to unwind. I tasted everyoneās food in our group of four. I agree with my husband that the salmon was the best Iāve ever tasted. That said, I am going to order the grilled scallops again. Soooo goooood. Another pleasant surprise- the cucumber salad. Iām not a cucumber gal but my friend convinced me to order it. It had an Asian flair that is hard to describe. My husband hates cucumbers but wants me to try to recreate the dressing. One last comment - the drinks are not watered down. The staff and owner were so engaged. They truly cared. My husband was so impressed with the hustle of the bus boy that he gave him a separate tip on the way out. I never leave reviews but wanted to share my experience because I canāt stop thinking about going back. (I just reread my review and realize that it sounds like Iāve been paid to write it. I wasnāt. Everyone may not feel like I do but there is a reason the Clam House there is a reason it is always busy. Thank goodness for the bar while we waited for...
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