Baskin-Robbins — Restaurant in Palo Alto

Terrible customer service. When I asked if they had ripe bananas for my banana split the girl behind the counter gave a dirty look and said no. I asked if they had peanuts instead of almonds for my banana split, and she again said no with a mean face. First off, what ice cream place doesn't carry peanuts for their banana split? And their bananas were more green than yellow. Also, it's the smallest scoops I've seen at any location.

On several occasions at this particular site, the cashier ( a few times it was a girl, and once it was a guy) charged me a higher price than what I was told for their tub of ice cream. I discovered upon checking my receipt I was charged for a different flavor. Next time I’ll look at my receipt...

We order ice cream cake every year at this Barkin Robbins for over a dozen years, the kids love the ice cream and theme decoration, and the adults like some not so sweet dessert at the end of a BBQ+Potluck annual summer gathering among a dozen families and friends. We usually one day in advance and pick up the cake around 5-6pm on the day of party. If the child likes a particular theme for decoration, you might want to check out the options a few days earlier, just in case the kits are not available and the store has to order from somewhere...

This is so not fair! The lady at the counter was trying to trick us by charging too much. The screen showed $5.99, but she sneakily changed it and added a more expensive ice cream! It's just mean and sneaky! And they even said they'd take my coupon, but when I got my ice cream—the buy one, get one free one—they didn't even use it. And the ice creams were like the tiniest I've ever seen at Baskin Robbins. It was so wrong! I'm giving this place zero stars! Their service was unfriendly, like they didn't even...