Teaspoon Palo Alto — Restaurant in Palo Alto

I had a terrible experience in this store. I visited their store this Sunday and one of their employee in this store is very rude and impatient. This employee yelled to every customer who stepped into their store at the first time asking them get out of the room and wait (behind that red double line), because of the pedantic limit. It is fine, at least for safety of everyone. When it is my turn, this employee shout at me loudly, saying that "hey you, coming in, you can order now." Before I start my ordering, he showed me a very unhappy face (yes, I can see that even behind his black musk). I repeated my order three times and he was still staring at me like seeing an alien with that unhappy or impatient face. No asking about sweetness level, no ice level, no other toppings, not event mentioned them. All I feel from him is "get out of the room as soon as possible". I really don't understand what's wrong with this guy. That was really a terrible experience.

I have visited so many Teaspoon stores in bay area, but this one is the worst -- not about the drink but the employee. Some words to this employee: if you do not want this job, just resign and fork off. Your customers are just coming to order some drinks, they are not begging...

I love their drinks especially the matcha series. However due to the shelter in place situation, I had bad experiences at this location. I do not mind waiting in line given the situation, everybody needs to comply to the social rules to keep everyone safe. But customers need to wait in line even though you have already placed an online order and you know your order is ready for pickup. Today, the line is mixed for both pickup and in-store order customers. So it was slow. To make things worse, I got yelled at twice by the staff when I was just trying to ask if they can hand me my order (after waiting for an hour for it) while they randomly allowed 3 other pick-up customers cut in line to pick up orders. I do not understand their selection rules on who can cut line and who cannot. If the store decides to keep a line, then treat all customers the same way and make everyone wait! This is enough to make me not want to come back if they do not improve their ordering and pick-up system. The Los Altos location is managed much better and more efficient with...

Overpriced for the boba in the area. A normal milk tea with boba will cost you 7$, before tip. A topping costs a full 1$ extra vs 50 cents or 75 cents in the area which is ridiculous. What’s worse is they’ve slowly decreased cup size as well as topping portion in addition, so even though I’m paying more for boba, I’m getting less compared to other places.

Actual boba here is okay. Sometimes inconsistent but usually decent. Had a few times where it was gummy but on average, it’s a good texture.

Tea is fine. Does the job.

If you do like the specialty fruit drinks or the variety of toppings, or can’t drive further out, this place makes sense. Otherwise, if you’re looking just for simple classic milk tea with pearls, I’d recommend driving 10-15 min away and you can find several boba alternatives, that are cheaper and even better (Boba Bliss or Boba Guys if I have the choice).

The one thing they do have going for them is they offer an uncaffeinated unsweetened option (the rooibos) which is rare to find...