Subway — Restaurant in Palo Alto

The food and location are great, but the service (from a woman named Lanca or Blanca), was mystifyingly combative. I told her before we started that I wanted an extra meat with the BMT, and she offered me two options, a deluxe or a double meat. I told her deluxe was enough and she said that would be $1.50 extra for each of two sandwiches. When she started making the sandwiches, I asked to replace the spicy salami with turkey, because that was the extra meat I wanted. She told me I had ordered wrong and flat out refused to do it. I asked her how much the turkey would be and she said it would be $3. I had paid $3 extra already so I said okay, then just add the turkey on one of these, $3 is $3. She refused. We got in a heated argument (I can't believe I got in a heated argument over a sandwich filling) and it made me so mad! Eventually after consulting with the other server and rolling her eyes at me she begrudgingly made my sandwich with turkey. She started to make the sandwich in a desultory, sulky way, doing it as lazily and messily as possible to show her disapproval, and kept lecturing me that I had "ordered it wrong." Ridiculous experience....

I ordered five items from this Subway location via DoorDash an hour ago, but only one sandwich arrived. Can you believe it? When I called Subway to explain my order, they cut me off and insisted that it was DoorDash's responsibility. Then, the DoorDash delivery person who showed up at my doorstep said it was Subway's problem or miscommunication. It's all so confusing! And that's not all, you all! This location won't participate in any deals that Subway offers, which is unacceptable. Plus, they've changed their staff, who have abysmal customer service skills. I've been a loyal customer for a long time, but I've just about had it with them. I'd much rather pay the same amount for good food and quality service. Not to mention, the menu prices are just too darn high, and to top it all off, the bathroom doesn't even have soap! It's just one thing after another with this place. And, to think they refuse to participate in promotions? That's just...

I've been coming here for quite a long time for lunch. Never have I been here after 3:00pm. Today I did. BAD CUSTOMER SERVICE!!! I asked for a combo. He never asked if I wanted cookies or chips? As I was paying I asked "can I have two cookies instead of chips?" Boy... I shouldn't have asked. He got so mad. Said "nex time you need to ask before" which I said "I always ask for a combo, pay... and ask for cookies" He replied so rude and went mumbling as he walked back to the kitchen. 100% sure I'm not going back. At least not...